Automotive Service Advisor – Weekends Off, Modern Shop

Christian Brothers Automotive Corporation; San Tan Valley (AZ); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Weekend off

Climate-controlled shop

Competitive pay + bonuses

Paid vacation & holidays

OE subscriptions & diagnostic tools

Team events & training

Job summary

Christian Brothers Automotive is opening a new, state-of-the-art facility in December 2026 and seeks an Automotive Service Advisor / Writer. The role focuses on delivering exceptional guest experiences, explaining repairs clearly, and building trust with customers in a fast-paced shop environment.

The ideal candidate will be process-oriented, customer-focused, and capable of explaining complex automotive concepts to non-technical guests while contributing to a collaborative team.

Qualifications

• Strong working knowledge of automotive systems, maintenance, and repair.
• Strong working knowledge of parts research, part-number cross-references, and parts sourcing.
• Demonstrated ability to build complete and accurate automotive repair estimates.
• Ability and willingness to listen, learn, and consistently execute Christian Brothers.
• Automotive's proprietary estimating tools, processes, and procedures.
• Ability to understand technical automotive information and confidently communicate it at both a technical and non-technical level.
• Exceptional interpersonal, listening, communication, and relationship-building skills.
• Strong sales ability with the confidence to present automotive maintenance and repair recommendations while maintaining honesty and integrity.
• Highly process-oriented, organized, and detail-focused with the ability to manage multiple guests, vehicles, and priorities simultaneously.
• Positive, approachable, dependable, and team-oriented.

Responsibilities

• Greeting every guest with a smile, genuine hospitality, professionalism, and respect.
• Build lasting guest relationships through trust, communication, consistency, and follow-through.
• Listen carefully, ask thoughtful questions, and accurately document guest concerns and vehicle information.
• Clearly explain vehicle systems, inspection findings, repair needs, and maintenance recommendations in a way each guest can understand.
• Prepare complete and accurate repair estimates using Christian Brothers Automotive's established estimating tools, processes, and standards.
• Accurately research and verify labor operations, labor times, parts, pricing, and repair requirements.
• Confidently present recommended services in clear professional manner.
• Professionally communicate service value, and provide guests with the information necessary to make informed decisions.
• Obtain proper authorization and maintain proactive communication throughout the repair process.
• Manage multiple repair orders and priorities while maintaining accuracy, organization, and
• Maintain accurate documentation and consistently follow established processes from vehicle check-in through final delivery.
• Ensure all repairs are performed to proper specifications.
• Communicate effectively with technicians and team members to maintain an efficient workflow and exceptional guest experience.
• Maintain a positive, professional, and team-oriented attitude throughout the workday.
• Shuttle guests as needed in CBA branded vehicle.
• Other duties as assigned

Skills

Automotive systems knowledge

Diagnostics understanding

Explain complex concepts clearly

Guest relationship building

Sales ability for services

Documentation accuracy

Team communication

Computer & shop software literacy

Tools

Parts research tools

Job description

Christian Brothers Automotive is opening a new, state-of-the-art facility in December 2026 and seeks an Automotive Service Advisor / Writer. The role focuses on delivering exceptional guest experiences, explaining repairs clearly, and building trust with customers in a fast-paced shop environment.

The ideal candidate will be process-oriented, customer-focused, and capable of explaining complex automotive concepts to non-technical guests while contributing to a collaborative team.