Automotive Service Advisor | Up to $26/HR | M–F

Promotive; Charlevoix (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Paid time off

Paid holidays

Job summary

Lakeshore Tire & Auto Service in Charlevoix, MI is seeking an Automotive Service Advisor for a Monday–Friday schedule with no weekends. The position offers $20–$26/hour based on experience, with hourly pay and a path for growth in a busy independent shop.

As the key link between customers and technicians, you will greet customers, document needs, provide estimates, explain repairs, and coordinate parts and timelines to deliver a smooth, professional customer experience.

Qualifications

• Previous Service Advisor experience preferred.
• Strong customer service and communication skills.
• Strong organization and follow-up skills.
• Ability to multitask in a fast-paced environment.
• Comfortable working with customers and technicians.
• Automotive technician experience is a strong plus.

Responsibilities

• Greet customers and understand their automotive service needs.
• Document customer concerns and repair needs accurately.
• Provide estimates and explain recommended repairs clearly.
• Communicate inspection and repair information between customers and technicians.
• Coordinate parts ordering and repair timelines.
• Manage repair orders through vehicle delivery.
• Build lasting customer relationships.

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Automotive knowledge

Job description

Lakeshore Tire & Auto Service

Location: Charlevoix, MI
Schedule: Monday–Friday | No Weekends
Pay Rate: $20–$26/hour based on experience
Pay Type: Hourly

About Lakeshore Tire & Auto Service

Lakeshore Tire & Auto Service is seeking an Automotive Service Advisor in Charlevoix, MI, offering $20–$26/hour based on experience. This Monday–Friday position has no weekends and is ideal for someone who enjoys helping customers, staying organized, and supporting a busy automotive repair workflow. The Service Advisor serves as the connection between customers and technicians throughout the repair process.

Key Responsibilities

• Greet customers and understand their automotive service needs
• Document customer concerns and repair needs accurately
• Provide estimates and explain recommended repairs clearly
• Communicate inspection and repair information between customers and technicians
• Coordinate parts ordering and repair timelines
• Manage repair orders through vehicle delivery
• Build lasting customer relationships

Qualifications

• Previous Service Advisor experience preferred
• Strong customer service and communication skills
• Strong organization and follow-up skills
• Ability to multitask in a fast-paced environment
• Comfortable working with customers and technicians
• Automotive technician experience is a strong plus

Compensation & Benefits

• $20–$26/hour based on experience
• Hourly compensation
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays

Why Work Here

• Monday–Friday schedule with no weekends
• Growing, team-oriented independent repair shop
• Opportunity to make a direct impact through customer service and organization
• Supportive environment focused on a smooth customer and technician experience
• Opportunity to build a long-term career as the shop continues to grow

Additional Requirements

Some positions may require a valid driver’s license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client’s lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.