Automotive Service Advisor - Sterling McCall Ford

Group1 Automotive, Inc.; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading automotive group as a Service Advisor. You will engage with customers, provide vehicle repair estimates, and ensure top-quality service. This role offers a supportive team environment, competitive salary, and extensive training opportunities. Ideal candidates have prior experience in service advising and a passion for customer satisfaction.

Benefits

4-Day Work Week

Health, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Ongoing Training and Support

Qualifications

• Prior Service Advisor experience is required.
• Must have effective people skills and communication.
• Valid driver's license is necessary.

Responsibilities

• Greet customers and obtain vehicle information.
• Provide accurate repair estimates and communicate timelines.
• Promote customer loyalty and maintain service quality.

Skills

Customer Engagement

Problem Identification

Communication

Leadership

Analytical Skills

Knowledge of Automobiles

Education

High School Diploma or Equivalent

Tools

CDK

XTIME

TSD

Job description

Overview

GROW YOUR CAREER WITH FORD |DELIVER LUXURY SERVICE, BUILD LASTING RELATIONSHIPS

Sterling McCall Ford.is looking to add a Service Advisor to join our Ford team. We’re not just a service center — we are a team that values top-quality work, strong relationships, and a shared passion for the automotive world. As part of Group 1 Automotive, a leader in the automotive retail, a fortune 250 company that owns and operates automotive dealerships and collision centers in the United State and United Kingdom. We are seeking passionate team members who are customer-centric and driven to be at the pinnacle of their field.

Must be available to work weekends

We offer...

• A True 4-Day Work Week!
• SalaryBase Pay Plan, PlusBonus's
• Service Advisor University – Paid for by Group1 Automotive
• Health, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information

• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property

Qualifications

• Prior Service Advisor Experience
• CDK, XTIME and TSD experience preferred
• Product Knowledge
• Ability to identify the problem quickly.
• Good knowledge of automobiles.
• Effective analytical and communication skills.
• Effective people skills
• Good reading, computer, and mathematics skills
• Leadership quality
• Ability to learn new technology and repair and service procedures and specifications.
• Should be able to operate electronic diagnostic equipment.
• High School Diploma or Equivalent
• Must have a Valid Driver’s License

We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today, or refer a qualified friend!

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer