Automotive Service Advisor/Sales

Delta-World-Tire-4; New Orleans (LA); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Bi-weekly pay

Tuition reimbursement

Paid vacation and sick time

6 paid holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with **

Job summary

Delta World Tire Company in New Orleans, LA, offers tires and comprehensive automotive repair services. The Sales and Service Advisor role focuses on greeting customers, diagnosing needs, and recommending services guided by store standards.

The position emphasizes selling parts and services, providing accurate quotes, and updating customers throughout repair progress. Compensation ranges from $60,000 to $120,000 with commission and bonus opportunities, and a broad benefits package is offered.

Qualifications

• Prior experience as a Service Advisor is helpful, but not required.
• Ability to work in a process-driven environment.
• Possess valid driver’s license or obtain a valid license within 30 days of hire.
• Ability to work a minimum of five days, including Saturdays.

Responsibilities

• Greet customers in a professional, courteous manner in person and by phone.
• Document customer concerns and reference service history to identify needs.
• Recommend services and communicate additional recommendations clearly.
• Promote services, parts, and accessories with product knowledge.
• Provide accurate quotes with cost and completion time, and update customers.
• Manage payments, warranties, and after-service follow-up to ensure satisfaction.
• Track returns and warranty parts for individual customers.

Skills

Customer service

Sales

Communication

Professional appearance

Driver's license

Attendance

Job description

Location : US-LA-New Orleans

Requisition Post Information* : External Company Name Delta World Tire Company

Requisition Post Information* : External Company URL www.deltaworldtire.com

Location : Address 407 N. Broad St.

Location : Postal Code 70119

Remote No

Brand Delta World Tire Company

Overview

Delta World Tire is one of the area’s largest independent tire dealers, with over 30,000 tires in stock. In addition to tires, Delta World Tire offers complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.

Sales and Service Advisor is responsible for selling and promoting all products and services offered by Delta World Tire by following the company’s store standards and expectations.

COMPENSATION: $60,000- $120,000 (w/ COMMISSION +BONUS OPPORTUNITIES)

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customers with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers.
• Other duties as assigned.

Sales and Service Advisor Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Qualifications:

• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process driven environment.
• Possess valid driver’s license or obtain a valid driver’s license within 30 days of hire date.
• Ability to work a minimum of five days, including Saturday’s.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.