Automotive Service Advisor/Sales

Delta-World-Tire-4; Greenacres (MS); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive bi-weekly pay

Tuition reimbursement

Paid vacation and sick time

6 paid holidays

Medical, dental and vision insurance

Life insurance

401(k) retirement savings plan with 1:

Discounted services on personal and IM

Advancement opportunities

Job summary

Delta World Tire Company in Columbus, MS is seeking an Assistant Store Manager/Service Advisor to promote services and manage daily store operations. Responsibilities include greeting customers, documenting service needs, quoting costs and timelines, recommending services, and tracking warranties.

Benefits include competitive pay up to $20/hr plus commission and bonus, tuition reimbursement, paid vacation and holidays, and health coverage.

Qualifications

• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process driven environment.
• Possess valid driver’s license or obtain a valid driver’s license within 30 days of hire date.
• Ability to work a minimum of five days, including Saturday’s.

Responsibilities

• Greet customers in a professional and courteous manner in person and on the phone.
• Listen to and document customer concerns; inspect vehicle and reference history to identify needs.
• Recommend services and document all recommendations in the customer file.
• Promote services, parts, and accessories; communicate warranties and timelines.
• Provide accurate quotes with cost and completion time; update customers throughout the day.
• Close out tickets with a review of the multi-point inspection and warranties.
• Conduct post repair follow-up to ensure customer satisfaction.
• Track returns and warranty parts for customers.
• Other duties as assigned.

Skills

Customer service

Communication

Sales ability

Professional appearance

Process-driven

Driver’s license

Saturdays availability

Job description

External Company Name Delta World Tire Company

Location : Location US-MS-Columbus

Location : Address 1603 Hwy 45 N

Location : Postal Code 39705

Remote No

Brand Delta World Tire Company

Overview

Delta World Tire is one of the area’s largest independent tire dealers, with over 30,000 tires in stock. In addition to tires, Delta World Tire offers complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.

Assistant Store Manager/Service Advisor is responsible for selling and promoting all products and services offered by Delta World Tire by following the company’s store standards and expectations.

COMPENSATION : Up to $20/hr + Commission+ BONUS

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.


• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.


• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.


• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.


• Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customers with updates throughout the day on the status of their services.


• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.


• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.


• Track all new returns, core returns and warranty parts for individual customers.


• Other duties as assigned.

Sales and Service Advisor Benefits:

• Competitive Bi-Weekly Pay


• Tuition Reimbursement


• Paid Vacation and Sick Time


• 6 Paid Holidays


• Medical, Dental and Vision Insurance


• Life Insurance (Company paid)


• 401(k) Retirement Savings Plan with Company Match


• Discounted Services on Personal and Immediate Family Vehicles


• Opportunity for Advancement!

Qualifications:

• Prior experience as a Service Advisor is helpful, but not required.


• Professional appearance and proven ability to work in a process driven environment.


• Possess valid driver’s license or obtain a valid driver’s license within 30 days of hire date.


• Ability to work a minimum of five days, including Saturday’s.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.