Automotive Service Advisor - Northgate Tire

GreatWater 360 Auto Care; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A full-service auto-repair shop in Cincinnati is seeking an Automotive Service Advisor / Service Writer to enhance customer experience and satisfaction. The role promises a supportive team environment, competitive pay of $19-$23.50/hour plus benefits, and opportunities for career growth through training.

Benefits

Full Benefits Package: Medical, Dental, Vision

401K Match after 90 Days

80 Hours of Paid Time Off/YR

6 Paid Holidays

Paid Training and Career Advancement

Qualifications

• 1 or more years’ Service Writer/Advisor experience required.
• Current valid driver's license needed.
• Ability to build customer relationships based on trust.

Responsibilities

• Create a pleasant and memorable experience for customers.
• Build lasting relationships based on trust and transparency.
• Work closely with technicians to ensure quality service.

Skills

Customer Service

Sales

Education

High school diploma or GED

Job description

Description

Northgate Tire, a full-service auto-repair shop serving the local and surrounding Cincinnati communities, is looking for a solid Automotive Service Advisor / Service Writer with a great attitude who takes pride in their work to deliver exceptional customer service to both our existing and our growing customers. In this role, you are expect to create a pleasant and memorable experience at every point of contact for the customer, while working with a great group of highly motivated and dedicated teammates.

EARN: $19 - $23.50 Hourly + overtime after 40 hours per week + SA Monthly Incentive Plan

HOURS: M-F: 7AM-6PM EST, Sat 7AM-12PM EST

LOCATION: 3712 Springdale Rd, Cincinnati, OH 45251

HERE’S WHAT WE PROMISE OUR SERVICE ADVISORS

• Full Benefits Pkg: Medical, Dental, Vision, Short & Long-Term Disability & $25K Basic Life & AD&D 100% Employer Paid - Available Day 1! + 401K Match @ 90 Days & 1 WK Paid Paternal Leave.
• 80 HRS of Front-Loaded PAID TIME OFF/YR w/Potential Match of your current PTO* + 6 Paid Holiday
• TRAINING/CAREER ADVANCEMENT – We are big on personal growth and continuing education for our team and it’s one of our priorities. We sponsor both onsite and offsite training that will make you worth more in the industry and increase your skills.

If you are an experienced Automotive Service Advisor that strives to build a lasting relationship with each customer based on trust, and you are looking to grow with a team that will make you feel appreciated and respected, then apply now to learn more about our team!

Requirements

• High school diploma or GED is required
• Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR)
• Willing to commit to building the customer experience and a shop reputation for honesty, transparency, and outstanding work.
• MUST HAVE at least 1 or more years’ Service Writer/Advisor experience or other experience that closely matches the Service Advisor responsibilities.
• Develops a great working relationship with the Technicians that is founded on respect.
• Strong customer service skills.
• MUST HAVE 1 or more years’ experience in a sales role or demonstrates an ability to sell and lead.