Automotive Service Advisor / New Store / Great Culture | Weekends Off | South Hurstbourne

Christian Brothers Automotive Corporation; Louisville (KY); On-site; USD 35,000 - 65,000; Full time

Job summary

Join a forward-thinking automotive service provider as an Automotive Service Advisor/Writer. In this pivotal role, you will be the friendly face that guides guests through their vehicle repair journey, ensuring their satisfaction and building lasting relationships. You will manage the workflow efficiently, communicate effectively, and present repair solutions in an easy-to-understand manner. This innovative firm values integrity and customer service, offering a supportive environment where you can thrive. With a commitment to continuous training and a range of employee benefits, this position is perfect for those passionate about the automotive industry and customer care.

Benefits

Closed Every Weekend

Performance Bonuses

Employer-paid Financial Wellness Program

Paid Vacation

Healthcare Benefits

Matching Retirement Plans

Employee Point Store Access

Continuous Training

Employee Appreciation Events

Weekly Team Lunches

Qualifications

• Experience in Automotive Customer Service or Service Writer role is essential.
• Proficiency in computer software and automotive applications required.

Responsibilities

• Greet guests with hospitality and manage the store's workflow effectively.
• Present repair solutions clearly and build long-term customer relationships.

Skills

Automotive Customer Service

Communication Skills

Sales Skills

Problem Solving

Education

High School Diploma or Equivalent

Tools

Windows-based Computer Software

Automotive Store Applications

Job description

Job Overview

This brand-new state-of-the-art facility is scheduled to open in April 2025. Interviews will begin in March 2025.

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Benefits

• Closed Every Weekend to Spend Time With Family & Friends
• Highly Competitive Annual Salary + Performance Bonuses for Highly Qualified Candidates
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Matching Retirement Plans
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System
• Employee Appreciation Events
• Chaplain Care Support Available
• Weekly Team Lunches
• Local Owner - Onsite Daily

Responsibilities

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and our customer
• Direct, coordinate, and participate in performing customer service activities
• Shuttle guests as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed
• Other duties as assigned

Qualifications

• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Experience in an Automotive Customer Service role or Automotive Service Writer/Advisor/Sales role

Physical Requirements

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.