Automotive Service Advisor - LHM Southwest Hyundai Albuquerque

Lhmford; Albuquerque (NM); In loco; USD 38.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards

Health insurance

Vision insurance

Dental insurance

401k with company match

Life Insurance

Pet Insurance

Descrizione del lavoro

Asbury Automotive Group in Albuquerque, NM is seeking an energetic Service Advisor to be the face of the dealership for service customers. You will present and sell needed products and services while following manufacturer maintenance schedules, building rapport to promote satisfaction and retention.

The ideal candidate has strong customer service, phone and computer skills; automotive service experience is heavily preferred.

Competenze

• Previous automotive Service Advisor experience heavily preferred.
• Must have great customer service, phone and computer skills.
• Must be able to pass pre-employment screening (background & drug test).

Mansioni

• Greet customers in a timely, friendly manner and obtain vehicle information.
• Actively promote and build rapport with customers.
• Advise customers on the care and maintenance of their vehicles per manufacturer specifications.
• Generate and provide customers with complete and accurate repair estimates.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow up with customers to drive repeat visits and improve CSI.
• Strictly follow warranty guidelines and procedures.
• Comply with all laws and company policy regarding information security.

Conoscenze

Customer service

Phone skills

Computer skills

Descrizione del lavoro

Albuquerque, NM, USA

Job Description

Posted Monday, August 24, 2026 at 6:00 AM

About Asbury

Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as o ne of the best places to work by both Newsweek and US News & World report.

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Service Advisorwho will help us redefine the car-buying experience.

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information


• Actively promote and build rapport with the customer


• Advise customers on the careand the value of maintaining their vehicles in accordance with manufacturers’ specifications


• Generate and provide customer with a complete and accurate estimate of repair


• Establish and communicate completion time of repair with customer and technician


• Answer incoming service calls


• Maintain and schedule service appointments


• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)


• Strictly follow the manufacturer’s warranty guidelines and procedures


• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores


• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property


• Must be able to manage in a fast paced work environment with limited supervision


• Must have great customer service, phone and computer skills


• Previous automotive Service Advisor experience heavily preferred


• Must be a minimumof eighteen years of age


• Must have a valid driver's license


• Must be able to pass pre-employment screening (background & drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay


• Paid holidays & paid time off


• Paid training


• Stock Awards (select management and front-line team members eligible )

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans


• Up to 12 weeks paid pregnancy leave (disability leave)


• Health savings


• Flex spending accounts (tax-free)


• Short-term and Long-term disability plans


• Life Insurance (Whole Life and Term)


• 401k with company match


• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development


• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Employee assistance program


• Employee discounts on parts and service repairs


• Opportunities to join our community service initiatives, which includes paid volunteer hours


• Employee referral program with bonus opportunities

INDSERVICEDST

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.