Automotive Service Advisor - Kalamazoo, Michigan, United States

Detroithyundai; Kalamazoo (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive group in Kalamazoo is seeking an Automotive Service Advisor to enhance customer satisfaction and promote additional services. This role involves scheduling, advising on vehicle maintenance, and ensuring quality service delivery within a supportive team environment.

Benefits

Competitive Compensation

Employee Referral Program

Employee Discounts on Sales and Service

Benefits Package

401(k) and Employer Match

Paid Time Off

Qualifications

• 2+ years of dealer experience required.

Responsibilities

• Schedule service work and sell additional services to customers.
• Maintain Customer Satisfaction Index (CSI) rating.
• Advise customers on vehicle care and maintenance.

Skills

Problem Solving

Documentation and Repair Order Entry

Strong written and verbal communication skills

Customer focused

Positive Attitude

Team Player

Education

High School Diploma or GED

Job description

AUTOMOTIVE SERVICE ADVISOR

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION:

The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to customers.

THE PERKS:

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flex Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

Skills & Qualifications:

• Problem Solving
• Documentation and Repair Order Entry
• Solid knowledge of computers and proficiency in web navigation
• Strong written and verbal communication skills
• Customer focused
• Ability to overcome objections
• Positive Attitude
• Team Player
• Excellent communication skills

Education and Experience:

• Ability to read and comprehend instructions and information
• Professional personal appearance
• High School Diploma or GED
• 2+ years of dealer experience

Essential Duties & Responsibilities:

• Maintain Customer Satisfaction Index (CSI) rating as set by service manager
• Maintain the prescribed standard for hours per customer repair order written
• Greet customers promptly and professionally, communicate effectively to determine mechanical issues, and obtain accurate customer and vehicle data
• Test-drive vehicles as necessary
• Advise customers on vehicle care and maintenance according to manufacturers’ specifications
• Inspect vehicles for additional repair needs and clearly communicate repair instructions
• Notify dispatcher of incoming work
• Provide estimates for labor and parts, and follow up with customers for approval if needed
• Establish and confirm payment methods, obtain credit approval if necessary, and secure customer signatures
• Monitor repair progress, communicate updates to customers, and record changes accurately
• Handle inquiries regarding work and appointments
• Ensure quality control and reduce rework
• Deliver vehicles and address customer questions
• Maintain relationships for repeat and referral business
• Keep work and customer areas clean and organized

Physical Requirements:

• Occasional use of hands, reaching, climbing, bending, and crouching
• Regular standing, talking, and hearing
• Frequent walking and sitting
• Potential exposure to exhaust fumes or airborne particles
• Occasional lifting up to 10 pounds
• Specific vision abilities required include close, distance, color, and peripheral vision

The Company:

Founded in 1980, LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers, and 34 Michigan retail locations, employing nearly 2,500 individuals. The mission is to personalize the automotive experience and build lifelong relationships, demonstrated through community involvement and charitable contributions. Brands include Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. Visit www.familydeal.com for more details.

Our Mission:

To build lifelong relationships that connect families, strengthen communities, and personalize the automotive experience.

Our Core Values:

Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.