Automotive Service Advisor - Glen Burnie

i.g. Burton; Glen Burnie (MD); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a dynamic Automotive Service Advisor to join their award-winning team. This role involves acting as the vital link between customers and service technicians, ensuring that every customer leaves satisfied with their vehicle. With no weekend work, the position offers a balanced work-life schedule while providing a comprehensive benefits package, including health, dental, and retirement plans. If you have a passion for cars and delivering exceptional customer service, this is an exciting opportunity to grow your career in a supportive environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Long Term Disability

Life Insurance

Paid Time Off

401(k) Retirement Plan

Paid Holidays

Qualifications

• Experience in customer service and sales is preferred.
• Ability to work in a fast-paced environment with a proactive attitude.

Responsibilities

• Greet customers promptly and courteously, ensuring satisfaction.
• Communicate repair needs clearly to technicians and customers.
• Maintain Customer Satisfaction Index scores in line with dealership standards.

Skills

Customer Service

Communication

Sales Experience

Bilingual Skills

Proactive Attitude

Automotive Knowledge

Education

High School Diploma

Dealership Experience

Tools

Reynolds & Reynolds Software

Job description

Automotive Service Advisor - Glen Burnie, MD

Join the Award-Winning Team at i.g. Burton Auto Group

If you’re looking for a great opportunity with appreciation and involvement in your career, your search is complete. We have provided career opportunities with excellent compensation packages for eager individuals who want to grow.

As a Service Advisor with i.g. Burton Auto Group, you will provide outstanding service to our customers. This position acts as the liaison between the Service Technicians and customers. You will explain necessary repairs and routine maintenance, ensuring the customer is fully satisfied and leaves happy with their vehicle. This position is Monday-Friday with NO WEEKEND WORK.

Job Responsibilities

1. Greet service department customers promptly and courteously—attitude is everything!
2. Listen to customers and clearly communicate repair needs to technicians
3. Inform customers of needed or recommended factory maintenance
4. Provide accurate repair and maintenance estimates
5. Adhere to policies on vehicle care and operation
6. Follow up on each repair and keep customers informed of progress
7. Manage extended service contracts
8. Inspect repair quality and ensure all work is complete
9. Notify customers when vehicles are ready for pickup
10. Review and explain repairs and associated costs with customers
11. Handle minor customer concerns and complaints
12. Keep the Service Manager informed of all issues and potential problems
13. Maintain Customer Satisfaction Index (CSI) scores in line with dealership standards

Job Qualifications

1. Dealership experience is a plus
2. Bi-lingual skills are a huge plus
3. Energetic and proactive attitude
4. Ability to work in a fast-paced environment
5. A passion for cars and helping customers with their vehicle needs
6. Experience with Reynolds & Reynolds software is a plus
7. Sales experience

Benefits

You and your family will have access to our comprehensive benefits package, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Short Term Disability
• Long Term Disability
• Life Insurance
• Paid Time Off
• 401(k) Retirement Plan
• Paid Holidays

About Our Dealership

Since 1908, i.g. Burton & Company, Inc. has provided employment opportunities to thousands on Delmarva. Our success is built on our employees' success, and we are committed to hiring the best talent for a lifetime career. We maintain a strong policy of equal employment opportunity for all associates, hiring, training, promoting, and compensating based on competence and potential without discrimination based on race, religion, gender, age, disability, or other protected classes.