Automotive Service Advisor - Geoff Penske GMC

Newhollandauto; Shillington (Berks County); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive service provider is seeking an experienced Service Advisor to enhance customer experiences and support operational excellence. Candidates should have a solid background in customer service and a strong commitment to quality repair work, along with the ability to manage technical teams effectively.

Benefits

Company Issued Uniforms

Health, Dental, Vision and Life Insurance

401K with Company Match

Paid Time Off

Employee Vehicle Purchase Program

Employee Service Discount Program

Qualifications

• Experience as a service advisor preferred.
• GM experience preferred.
• Math, Reading, and Basic Computer skills.

Responsibilities

• Manage a team of technicians and schedule work.
• Provide quality and friendly customer service.
• Communicate status and estimated completion of service work.

Skills

Listening skills

Customer service mentality

Professional appearance

Excellent communication

Ability to learn new technology

Education

Automotive Technical/Trade school degree

High school diploma or equivalent

Job description

Geoff Penske GMC is looking for an experienced Service Advisor to join our award-winning service department team to provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace.

Responsibilities

• Manage a team of technicians through scheduling and assigning work
• Provide quality, friendly, professional customer service
• Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors
• Communicate directly with technicians regarding the status of the service work as well as the estimated time for completion so that customers can be informed
• Comply with all company safety policies and procedures
• Efficiently and accurately ensure quality repair work in accordance with dealerships and factory standards

Qualifications

• Strong listening skills
• Service advisor experience preferred
• GM exprerience preferred
• Automotive Technical/Trade school degree
• Ability to learn new technology, repair and service procedures and specifications
• Enjoy working in a fast-paced environment
• Positive, friendly attitude, along with a customer service mentality
• High school diploma or equivalent
• Math, Reading and Basic Computer skills
• Excellent oral and written communication skills
• Professional appearance and work ethic
• Must have a valid PA driver's license with good driving record

Benefits:

• Company Issued Uniforms
• Energetic Work Environment
• Health, Dental, Vision and Life Insurance
• 401K with Company Match
• Paid Time Off
• Advancement within the Department and/or Company
• Employee Vehicle Purchase Program
• Employee Service Discount Program

*In order to qualify for employment All applicants must pass pre-employment testing which includes: Background Checks, MVR, and Drug Testing. Geoff Penske GMC is an Equal Employment Opportunity employer.