Automotive Service Advisor - Flow Mazda of Charlottesville

FLOW COMPANIES OF CHARLOTTESVILLE LLC; Charlottesville (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid time off

401(k)

Wellness program

Job summary

Flow Mazda of Charlottesville is seeking an experienced Service Advisor to join our team. We provide ongoing training and opportunities to grow within the company.

We value customer service, sales skills, and the ability to multitask in a fast-paced shop. A reliable driver with a professional appearance is preferred.

Flow Automotive Companies offers a competitive benefits package including medical, dental, life insurance, 401(k) and PTO.

Qualifications

• Recent automotive Service Advisor experience.
• Customer service and sales skills (empathy, patience, listening, conflict resolution, etc).
• Ability to multitask and communicate with customers and staff in a fast-paced environment.

Responsibilities

• Listen to customer needs and provide accurate automotive service recommendations.
• Coordinate with technicians and management to keep customers informed.
• Maintain professional appearance and deliver outstanding personal service.

Skills

Customer service

Sales skills

Communication

Conflict resolution

Empathy

Multitasking

Job description

Flow Mazda of Charlottesville is seeking an experienced Service Advisor. We provide ongoing training and future career opportunities to those willing to contribute the effort and time. We prefer to promote from within our company and will help you reach your potential. We will train anyone new to the industry, including onsite and manufacturer instruction, and other training, as needed.We are looking for the following qualities and characteristics:Recent automotive Service Advisor experienceCustomer service and sales skills (empathy, patience, listening, conflict resolution, etc)Resilience, the ability to overcome objectionsThe ability to multitask, prioritize, and communicate with customers, management and other employees in a timely manner within a fast-paced environmentJob Requirements:Desire to succeed by listening to the needs of the customerProfessional, in appearance and demeanor.Reliable transportation is a must.Work schedule averages 45 +hours per week - closed on Sundays.Flow Automotive Companies is committed to being on the cutting edge of the transportation industry and needs like-minded individuals to join our team. Our growth has been driven by a strategy to attract and develop high achieving people of outstanding character who are committed to operational excellence and to providing extraordinary personal service. Flow operates 54 automotive franchises representing 26 manufacturers in 10 cities and employs over 2,200 people in North Carolina and Virginia.Flow provides competitive earning opportunities and a comprehensive benefits plan including:Medical, dental, and life insurance (including dependent coverage)Paid time offPaid volunteer time401(k) Retirement Plan and Financial Wellness ProgramThrive@Flow Wellness Program with on-site nurseEmployee pricing for automotive service and vehicle purchasesScholarship program for children of employeesApplicants must pass a pre-employment drug screening.Flow Automotive Companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.