Automotive Service Advisor Empire Chrysler Jeep Dodge Ram

Empire Automotive Group; Town of Islip (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading automotive group as an Automotive Service Advisor. In this role, you'll oversee service orders, ensure customer satisfaction, and manage technician workflow. With a focus on professional growth, this position offers a dynamic work environment and numerous benefits.

Benefits

401k Plan

Paid Time Off (PTO)

Health, Dental, and Vision Insurance

Competitive Pay Plans

Promotion from within

Qualifications

• At least one year of customer-facing service experience.
• Strong work ethic, able to perform in a fast-paced environment.

Responsibilities

• Oversees service orders and flow of Service Lane.
• Ensures prompt, courteous, and effective service for customers.
• Manages technician time inventory to maximize service sales.

Skills

Communication

Interpersonal Skills

Organizational Skills

Multitasking

Job description

Join to apply for the Automotive Service Advisor Empire Chrysler Jeep Dodge Ram role at Empire Automotive Group

Get AI-powered advice on this job and more exclusive features.

Job Description

Our brand-new service facility is a showstopper, and we are looking for an experienced service advisor to join our team. Our facility includes a service drive-through with state-of-the-art equipment, an efficient shop that increases productivity, and a spacious, up-to-date customer waiting room with a beverage and snack bar. This is a perfect time for you to grow with us, build relationships, and earn the income you deserve.

Your Daily Work Schedule

• Oversees service orders and flow of Service Lane
• Ensures prompt, courteous, and effective service for customers
• Owns the customer's experience, ensuring a positive impression
• Provides concierge support for owner inquiries, via phone or in person
• Manages technician time inventory to maximize service sales
• Distributes work efficiently among technicians
• Answers technical questions about vehicle problems, warranties, services, and repairs
• Maintains Customer Success Index at or above company standards
• Assists in diagnosing vehicle issues, orders parts and tools as needed
• Oversees warranty claims administration, and supervises the service department
• Ensures compliance with laws and regulations
• Fosters positive relationships with factory representatives and employees

Qualities We’re Looking For

• Availability to work flexible hours and weekends
• Reliable, self-motivated, and ambitious
• Eager to learn about new products and improve skills
• Professional appearance
• Clean driving record and valid driver’s license
• Excellent communication, interpersonal, and organizational skills
• Empathetic listener
• Strong work ethic, able to perform in a fast-paced environment
• At least one year of customer-facing service experience
• Friendly, enthusiastic, reliable, team-oriented attitude
• Open to constructive feedback
• Strong computer and multitasking skills

The above responsibilities are not exhaustive and may include other duties assigned by supervisors. Customer satisfaction is paramount. Come grow with us!

We are an equal opportunity employer, committed to diversity and inclusion, and prohibit discrimination or harassment of any kind.

Company Description

The Empire Automotive Group offers exceptional opportunities for growth in the retail automotive industry. With numerous franchise operations across NY and NJ, featuring 18 brands, we are the third-fastest growing privately owned automotive group in the U.S.

We are passionate about shaping the future of mobility, providing unparalleled customer experiences, and fostering community connections. Join us to re-imagine the automotive industry and advance your career.

Benefits

• 401k Plan
• Paid Time Off (PTO)
• Competitive Pay Plans
• Health, Dental, and Vision Insurance
• Promotion from within

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Retail Motor Vehicles