Automotive Service Advisor: Customer-Focused & Growth

Gills Point S Tire; Moscow (ID); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Medical, Dental & Vision Insurance

401(k) with Company Match

Career Advancement

Job summary

Gills Point S Tire is seeking an Automotive Service Advisor to act as the primary link between customers and the service team. You will combine automotive knowledge with excellent communication to deliver a service experience that builds trust and keeps customers returning.

You will greet customers, assess needs, explain recommended services, and coordinate repairs while maintaining accurate records. This role emphasizes customer service, sales, and teamwork in a fast-paced shop.

Qualifications

• High School Diploma or GED required.
• Previous customer service experience in an automotive, tire, or related service environment preferred.
• Strong understanding of automotive maintenance, tire services, preventative maintenance, and light mechanical repairs.
• Technical or vocational automotive training is a plus.
• Outstanding communication and relationship-building skills.
• Proven ability to build customer trust and confidently recommend products and services.
• Strong organizational and multitasking skills.
• Experience using POS and shop management software preferred.
• Valid driver's license with an acceptable driving record.
• Willingness to pursue TIA Certification with company support.

Responsibilities

• Greet customers and create a welcoming service experience.
• Identify maintenance and tire needs via walk-arounds and discussions.
• Provide honest recommendations prioritizing safety and reliability.
• Prepare accurate estimates and explain services clearly.
• Coordinate service orders and communicate with technicians to ensure timely repairs.
• Order tires and manage inventory to support customer needs.
• Process invoices and review final recommendations with customers.
• Maintain accurate customer records and repair documentation.

Skills

Customer service

Communication skills

Sales ability

Relationship-building

Education

High School Diploma or GED

Tools

POS software

Shop management software

Job description

Gills Point S Tire is seeking an Automotive Service Advisor to act as the primary link between customers and the service team. You will combine automotive knowledge with excellent communication to deliver a service experience that builds trust and keeps customers returning.

You will greet customers, assess needs, explain recommended services, and coordinate repairs while maintaining accurate records. This role emphasizes customer service, sales, and teamwork in a fast-paced shop.