Automotive Service Advisor & Customer Experience Leader

Burt Brothers; Highland (UT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Flexible Spending Account

Life Insurance

Short/Long-Term Disability

Employee Assistance Program

401(K) with company match

Flexible Paid Time Off

Paid Holidays

Product and service discounts

ASE certification reimbursement

Job summary

Big Brand Tire & Service is hiring in Utah for a role focused on delivering world-class service to customers. You will bridge communication between guests and technicians, recommend services, and help maintain showroom standards.

The ideal candidate has 1–3 years in automotive service sales or retail with strong customer service and a drive to learn and lead while supporting weekend operations.

Qualifications

• 1–3 years of experience in automotive service sales or retail automotive with strong customer service background.
• Proven ability to sell services and build trust with guests.
• Strong communication and organizational skills.
• Self-starter with problem-solving ability and team spirit.

Responsibilities

• Greet every guest and deliver a world-class service experience.
• Serve as liaison between customer and technician, translating mechanical details into clear recommendations.
• Confidently sell tires, wheels, repairs, warranties, and services.
• Perform visual inspections and document findings for customers.
• Build lasting relationships to convert guests into lifelong customers.

Skills

Customer service

Sales

Communication

Team spirit

Problem solving

Valid driver’s license

Job description

Big Brand Tire & Service is hiring in Utah for a role focused on delivering world-class service to customers. You will bridge communication between guests and technicians, recommend services, and help maintain showroom standards.

The ideal candidate has 1–3 years in automotive service sales or retail with strong customer service and a drive to learn and lead while supporting weekend operations.