Automotive Service Advisor

ACE Jiffy Lube; Westfield (MA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Paid vacation after 1 year

Health insurance

Dental insurance

Vision insurance

Life insurance

Short/Long-term disability

401(k) plan

Bereavement leave

Bonus programs

Oil changes discount

Job summary

Atlantic Coast Enterprises (ACE) in Westfield, MA is seeking a full-time Automotive Service Advisor. The role focuses on delivering excellent customer service while guiding customers through recommended services and achieving sales goals.

You will be the primary liaison between customers and our technicians, explaining benefits and costs clearly to help decisions. The position offers a competitive base pay plus commission, with a potential to earn up to $80,000 yearly, plus a robust benefits

Qualifications

• 18 years old or older.
• Previous sales and service advisor experience.
• Valid driver's license.
• Excellent communication and customer service skills.
• Ability to connect with others and discuss cars.

Responsibilities

• Advise customers on tires, brakes and other services after a service review.
• Act as the main point of contact between customers and our auto technicians.
• Explain benefits, costs and product features to help customers decide.
• Build trust to encourage repeat business and satisfaction.

Skills

Sales experience

Customer service

Communication skills

Interpersonal skills

Detail orientation

Organizational skills

Valid driver's license

Automotive knowledge

Job description

We're growing and we'd love to have you grow with us

Atlantic Coast Enterprises in Westfield, MA is seeking to hire a full-time automotive service advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and goal‑oriented? Would you like to join a culture committed to teamwork, mutual support, dedication, and fun? If so, continue reading! This customer service position comes with a competitive base pay plus commission. You can earn up to $80,000 a year. We also offer solid benefits including:

• paid vacation after 1 year of employment
• comprehensive health care coverage
• dental and vision insurance
• basic life insurance
• short-term and long-term disability
• a savings and retirement 401(k) program
• bereavement leave
• performance and longevity bonus platforms
• employee oil changes and discounts

ABOUT ATLANTIC COAST ENTERPRISES

Atlantic Coast Enterprises (ACE) is a full-service lubrication, fluid, and automotive maintenance center. We offer our customers these services in the cleanest and most professional surroundings possible. Each day we strive to achieve our mission of creating customers for life through fast, friendly, clean, and professional service. We are dedicated to expanding and constantly moving on to new and different challenges. A few short years ago, we were recognized as the franchisee of the year within the Jiffy Lube nationwide network. Everything at ACE is a team effort. We know that without our employees, we wouldn't be able to grow, improve, or create lifelong customers. This is why we offer competitive compensation, generous benefits as well as a supportive and collaborative environment. We encourage each and every employee to share their ideas with us.

A DAY IN THE LIFE OF AN AUTOMOTIVE SERVICE ADVISOR

As an automotive service advisor, you arrive each day determined to take excellent care of our customers while achieving sales goals. You guide them through their elected services, acting as the main point of contact between them and our auto technicians. Following a service review conducted on their vehicle, you advise customers on tires, breaks, and other recommended services in a way that is easy to understand. You help them to make decisions by expertly explaining benefits, costs, and product features. Your ability to make connections and build trust is essential to gaining repeat business. You love spending your day with people and cars. Plus, it is rewarding to see your hard work pay off in your paycheck!

QUALIFICATIONS FOR AN AUTOMOTIVE SERVICE ADVISOR

• 18 years old or older
• Previous sales and service advisor experience
• Valid driver's license
• Are you a people person who can easily connect with others?
• Do you like talking about cars?
• Do you have excellent communication skills?
• Is providing exceptional customer service important to you?
• Are you patient and able to empathize with others?
• Are you organized and able to prioritize tasks effectively?
• Are you detail-oriented?
• If so, we want to meet you!

Location: 01085