Automotive Service Advisor Apprentice

Yoder Family of Companies; Greeley (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading automotive company in Northern Colorado is seeking a Service Advisor Apprentice. In this entry-level role, you'll be responsible for customer support, service intake, rental desk duties, and warranty assistance while learning from experienced advisors. This position offers an excellent opportunity to grow into a career in automotive service advising.

Benefits

Competitive vacation time

Discounted childcare rates

Health, dental, vision, and pet insurance

Employer-paid life insurance

Profit sharing and 401(k)

Qualifications

• Bilingual skills preferred, especially in Spanish.
• No prior experience required but preferred in retail or customer service.
• Interest in automotive field and growth into Service Advisor role.

Responsibilities

• Greet customers and assist with initial vehicle intake.
• Prepare repair orders under guidance of Service Advisor.
• Create and manage rental agreements.

Skills

Bilingual skills

Customer service

Retail experience

Education

High school degree or equivalent

Job description

Are you seeking to start a career?

Do you desire to use your skills and grow as a professional?

Look no farther!

Who Are We? We are a state-of-the-art automotive company built on strong family values that have been a cornerstone of the community since 1908. Our businesses are dedicated and committed to serving the Northern Colorado community with best-in-class service, sales, repairs, and customer service. We care for thousands of customers every year because of the dedicated, committed, and professionally trained members of the Yoder Family of Companies.

What Would You Do?The Service Advisor Apprentice supports the service department by assisting experienced Service Advisors, the warranty clerk, and the rental desk team. This role is designed to be an entry point for individuals interested in building a long-term career in the automotive industry, specifically in service advising and customer care.
The Apprentice plays a key part in delivering a positive customer experience by learning service intake processes, supporting repair order creation, and handling rental and warranty-related duties. This hands-on role provides training, exposure to dealership systems, and mentoring opportunities with experienced advisors and managers.

What will you be responsible for?
Customer Support & Service Intake

• Greet customers and assist with initial vehicle intake, including collecting vehicle and contact information.
• Prepare repair orders under the guidance of a Service Advisor.
• Communicate vehicle status updates to customers in a timely and professional manner.
• Assist with answering service department phone calls and returning voicemails.

Rental Desk Support

• Create and manage rental agreements in accordance with company policy and insurance requirements.
• Review rental terms, rates, and service charges with customers to ensure clear understanding.
• Perform walk-around inspections and document vehicle condition prior to rental.
• Collect payment and process returns, ensuring accurate billing.

Warranty & Administrative Assistance

• Assist the warranty clerk in submitting warranty claims, particularly for GM warranty submissions.
• Help verify repair documentation and gather necessary information for processing claims.
• Collect and file required documents for audits or claim validations.

Learning & Development

• Shadow Service Advisors and Technicians to build understanding of basic vehicle systems and repair timelines.
• Participate in dealership or manufacturer-provided training as required.
• Take initiative to understand scheduling, upselling, and customer follow-up processes.

Do you have the necessary education and experience?

• High school degree or equivalent.
• Bilingual skills (especially Spanish) .
• Prior retail, rental, or customer service experience preferred, but not required.
• Interest in the automotive field and a desire to grow into a Service Advisor role.

What are the total Rewards?

• CULTURE!!!
• Hourly, Non- Exempt: $18-$24DOE
• Competitive vacation time, sick time, and paid holidays.
• Company owned Early Childhood Education Center with deeply discounted rates, profit sharing, and401(k).
• Health, dental, vision, pet insurance, and employer-paid life insurance.