Automotive Service Advisor |$85K-100K+ & Weekends Off | North Phoenix - Glendale - Peoria

Christian Brothers Automotive Corporation; Phoenix (AZ); On-site; USD 50,000 - 100,000; Full time

Job summary

An established industry player is seeking an Automotive Service Advisor who is passionate about customer service and vehicle repair. This role offers an exciting opportunity to engage with guests, guiding them through the repair process while ensuring their satisfaction. With a focus on honesty and integrity, you will help customers understand their vehicle needs and build lasting relationships. Enjoy a supportive work environment with numerous perks, including generous time off and a Christmas bonus. If you're driven, self-aware, and ready to thrive in a high-volume setting, this position could be the perfect fit for you.

Benefits

Every Weekend Off

3 Weeks Vacation yearly

8 Paid Holidays

Free Meals over 60+ times per year

Christmas Bonus

Break Room with free snacks

Healthcare - Dental - Vision

401K Retirement Plans with matching contribution

Qualifications

• Experience in automotive customer service or service advisor roles preferred.
• Proficiency in Windows-based software and automotive applications is required.

Responsibilities

• Greet guests with hospitality and respect, presenting repair solutions clearly.
• Manage workflow effectively and build long-term relationships with guests.

Skills

Customer Service

Communication Skills

Emotional Intelligence

Sales Skills

Problem Solving

Education

High School Diploma

Experience in Automotive Service

Tools

Tek-Metric

Windows-based software

Parts-Tech

Job description

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• Every Weekend Off, 3 Weeks Vacation yearly, and 8 Paid Holidays = 127 Days off per year.
• Free Meals over 60+ times per year.
• Christmas Bonus.
• Break Room with free snacks.
• Healthcare - Dental - Vision & more, with $400 bonus Towards Your Cost.
• 401K Retirement Plans = +4% Retirement Free Money matching contribution.
• 8+ 'A-Level' Master Technicians - We can get your work out the door.
• No Tires, minimal ticket building, minimal estimating, just customer service and helping customers make decisions about their repairs.
• Tek-Metric shop software - The most efficient software in the business!
• Be proud of where you work: Highest Rated Shop in the Area Because We Treat Our People Well -- Who Then Treat Our Guests Well.
• J.D. Power awarded us Best Shop in America, 2020, 2021, 2022, 2023, 2024.
• 2nd shop under construction, could lead to more opportunities.

Company Description

Christian Brothers Automotive

Job Title:

Automotive Service Advisor / Writer

Location:

5400 W. Happy Valley Rd. Phoenix, AZ 85083

Job Overview:

Are you looking for an opportunity to expand your earning ability to over $100K+, or write as much as you are capable of if you had the cars you needed to hit your goals - or if the cars could get through the shop?

Then we might be the right place for you:

Core Competencies We are looking for:

• A great communicator, and more importantly a great explainer of how vehicles work, and when they don't - How our shop and team can help.
• Always honest, always putting the customer before the car.
• Desires to become more professionally (Manager, Shop Owner, Operator, etc) and still has dreams.
• Strong clicking, typing, estimating, texting, emailing skills.
• Strong reader of body language, emotional intelligence, and buying/objecting signals.

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.

Service Advisors have the responsibility of taking our guests through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our location.

Responsibilities include, but are not limited to:

• Greet every guest that enters our facility with hospitality and respect.
• Present the best solution to properly repair our guest's vehicle in a way that is easy for them to understand.
• Manage the store’s workflow in an effective and efficient manner.
• Consistently and effectively sell our services without jeopardizing honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Communicate on the phone in a clear professional manner.
• Build long-term relationships between the store, yourself, and the guest.
• Direct, coordinate, and participate in performing guest service activities.
• Shuttle our guests as needed.
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.

Qualifications:

• An upbeat, honest, & self-aware person that still has a full tank of gas inside them to work, produce, and achieve.
• Experience with sourcing accurate parts, ticket building, and presenting repairs may be required on occasion or for filling in.
• A self-driven person who understands the sale-cycle of auto repair, has self-confidence, and can build trust and value.
• Driving record acceptable to our current insurance carrier.
• Proficiency in Windows-based computer software and automotive store applications, Tek-Metric is helpful, and other programs like Parts-Tech.
• Experience in an Automotive Customer Service role or an Automotive Service sales role, or a Service Writer / Advisor role preferred.

Physical Requirements:

• Being dependable and reliable for a position with a shop that is open for business Monday – Friday, 7am – 6pm.
• Keeping a brisk work pace in a high-volume environment.

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice 'At-will' employment practices.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Motor Vehicle Manufacturing