Automotive Service Advisor

AGV-25 Anderson Greenville AA, LLC; United States; On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Culture of care

Career growth

Health benefits

401k with match

PTO & leave

Employee discounts

Job summary

Fred Anderson Automotive Group in Greenville is seeking an Automotive Service Advisor for Acura of Greenville. You will assist service customers with their scheduled maintenance and repairs, clearly communicating needed work, timelines, and costs.

The ideal candidate is energetic, outgoing, and customer-service oriented, with strong communication and time-management skills, able to build rapport and guide guests through the service process to ensure quality, professional results.

Qualifications

• Energetic and outgoing personality
• Strong communication and time-management skills
• Ability to build rapport with customers and guide them through the service process
• Customer-service oriented with a focus on high-quality service

Job description

Join our team: Fred Anderson Automotive Group is looking for an Automotive Service Advisor for our Acura of Greenville. We are looking for energetic and outgoing personalities with a proven track record of customer service to deliver quality and professional service to our service customers when they bring their vehicles in for their scheduled maintenance and repairs. The ideal candidate will possess strong communication and time management skills and the ability to build rapport with customers as they assist customers through the service process. The Anderson Automotive Group is a family owned and operated business with over sixty-five years of history. Our franchise car dealerships represent world-class manufacturers including: Toyota, Subaru, Nissan, Kia, GMC, Buick, Chevrolet, Cadillac, Hyundai, Genesis, Acura, and Honda. We are in the best markets in the southeast. Founded in 1955, our roots run deep through philanthropy and community development. We strive to be a progressive, world-class retailer and service provider. Every associate at Anderson Automotive Group is critical to our success

What we have to offer:

• A culture of caring, belonging, and respect for everyone
• Managers that people want to work with
• Career growth and advancement
• Leadership development, innovative training and learning systems
• Competitive compensation plans
• 401k retirement plans with company match
• Comprehensive health benefits packages, including telehealth and behavioral health services
• Paid employee referral, recognition, and bonus programs
• Paid time off, bereavement, and vacation benefits
• Industry leading maternity and paternity leave
• Employee discounts on parts, service, vehicle purchases, and local entertainment

What we are looking for:

• Individuals with friendly and outgoing personalities
• Ability to build rapport and follow up with guests throughout the service process
• Possess strong communication and organizational skills
• Assist customers in maintaining vehicles according to manufacturer standards
• Perform high-quality, professional, and knowledgeable presentation of needed repairs and maintenance
• Strong focus on providing the highest level of customer service to our guests
• Learn to overcome objections, close sales, and perform all steps of the sales process in accordance with company standards
• Individuals with prior sales, customer service, or hospitality experience
• Valid driver’s license with acceptable motor vehicle record is required
• Highschool diploma or equivalent

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and trainings to get you where you want to be Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be. Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities. Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.

Promise, Values, The "Four Gears"

Our Promise To create value, earn trust and provide a remarkable experience for our customers and associates

Our Values

Trust Continuous Improvement Respect for all people Prepare to win

The Four Gears

1. 1. Be a leader Leadership begins with yourself Take initiative and ownership Set a good example with high standards
2. 2. Deliver the best experience Our product is the experience we provide The experience goes far beyond a car or a repair Every customer, every time, no exceptions
3. 3. Master the basics Strive to excel at the most essential functions of your role Consistent high performance relies on being exceptional with the basics Measure and improve
4. 4. Celebrate wins Be positive Have fun Acknowledge success