Automotive Service Advisor

Group 1 Collision Round Rock; Tulsa (OK); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Ongoing training

Career growth opportunities

Commission

Job summary

Group 1 Automotive is hiring Service Advisors at several Tulsa-area locations, including South Pointe Chevrolet, South Pointe Honda, South Pointe Chrysler Dodge Jeep Ram, and BMW of Tulsa. You will be the link between customers and the service department, helping clients understand maintenance needs while delivering an outstanding ownership experience.

Prior service-advisor or customer-service experience is valuable, with training and growth opportunities provided.

Qualifications

• High school diploma or equivalent; automotive training a plus
• Valid driver's license and clean driving record
• Excellent customer service and communication skills
• Ability to explain technical information clearly
• Experience with dealership management systems is a plus

Responsibilities

• Schedule appointments and greet customers; manage service write-up to delivery
• Create repair orders; document concerns; provide estimates for services
• Serve as liaison between customers, technicians and parts staff
• Provide proactive updates and manage customer expectations
• Review inspections and recommend maintenance to improve vehicle reliability
• Build long-term relationships through professionalism and transparency
• Keep up-to-date with maintenance schedules, warranties and services
• Document interactions and completed services in dealership systems
• Aim to achieve customer satisfaction and performance goals in a high-volume shop

Skills

Customer service

Communication

Upselling

Relationship building

Time management

Education

High school diploma or equivalent

Tools

CDK

Reynolds & Reynolds

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Group 1 Automotive is actively hiring Service Advisors across our Tulsa-area dealerships, including South Pointe Chevrolet, South Pointe Honda, South Pointe Chrysler Dodge Jeep Ram, and BMW of Tulsa.

Are you a customer-focused professional who thrives in a fast-paced environment and enjoys building relationships, solving problems, and earning based on your performance? If so, this could be the opportunity you've been looking for.

As a Service Advisor, you'll serve as the trusted link between customers and the service department, helping clients understand their vehicle's maintenance and repair needs while delivering an outstanding ownership experience. This role combines customer service, sales, and automotive knowledge, making it ideal for individuals who enjoy interacting with people and are motivated by results.

Whether you have previous Service Advisor experience, an automotive background, or success in customer service, retail, hospitality, or sales, Group 1 Automotive offers the training, support, and career growth opportunities needed to succeed.

Join one of the nation's leading automotive retailers and build a rewarding career with respected brands, strong customer traffic and a team committed to your success.

Responsibilities

• Deliver an exceptional customer experience by scheduling appointments, greeting customers, and efficiently managing the service process from write-up through vehicle delivery.
• Create accurate repair orders, document customer concerns, and provide clear estimates for recommended services, costs, and completion timelines.
• Serve as the primary point of contact between customers, technicians, and parts personnel to ensure seamless communication and timely repairs.
• Keep customers informed throughout the service process by providing proactive updates, managing expectations, and addressing questions or concerns.
• Review multi-point inspections and confidently recommend maintenance and repair services that enhance vehicle performance, safety, and reliability.
• Build trust and long-term customer relationships through professionalism, transparency, and outstanding service.
• Maintain up-to-date knowledge of vehicle maintenance schedules, manufacturer recommendations, warranties, and dealership service offerings.
• Utilize dealership systems to accurately document customer interactions, repair recommendations, approvals, and completed services.
• Consistently achieve customer satisfaction, sales, and performance goals in a fast-paced, high-volume service environment

Qualifications

• Valid driver's license and acceptable driving recordHigh school diploma or equivalent required; additional automotive training or certifications are a plus
• Prior experience as an Automotive Service Advisor, Service Writer, or in a customer-facing role within a dealership or automotive service environment preferred
• Strong knowledge of automotive maintenance, repair processes, and vehicle systems
• Excellent customer service and communication skills, with the ability to explain technical information in a clear, professional manner
• Proven ability to upsell recommended maintenance and repairs based on vehicle needs
• Strong organizational skills with the ability to manage multiple customers and tasks in a fast-paced environment
• Proficiency with dealership management systems (such as CDK, Reynolds & Reynolds, or similar) and basic computer skills
• Ability to work collaboratively with technicians, parts staff, and management

In addition to competitive compensation, we offer:

• Monthly base pay of $2,500, plus performance-based commission
• Performance-driven pay structure that rewards customer satisfaction, productivity, and quality service
• Ongoing training, coaching, and support in a high-volume service environment
• Opportunities for long-term growth within Group 1 Automotive
• Health, Dental, Vision, Life, and Disability insurance

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.