Automotive Service Advisor

Brakes Plus; Scottsdale (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Brakes Plus is seeking an Automotive Service Advisor to lead the service department at our Scottsdale store. You will work closely with the Service Team to drive performance, develop team members, and ensure an industry-leading customer experience.

The role reports to the Store Manager and emphasizes teamwork and high standards of excellence. Responsibilities include direct customer interaction in sales and service, coaching staff, supervising technicians, managing parts inventory, and

Qualifications

• Leadership and store management experience.
• Strong communication in verbal and written form.
• Mentor and develop team members for efficiency.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Directly works with customers in sales, service and opportunities.
• Create a motivated team environment and supervise service staff.
• Schedule duties, assign work, and follow up on completion.

Skills

Leadership

Customer service

Communication

Mentoring

Time management

Safety knowledge

Job description

If you are an automotive professional who is looking for a terrific work environment with an emphasis on teamwork and willingness to be successful, we want to meet you.

We have grown consistently since 1990 with over 200 stores across Colorado, Wyoming, Arizona, Texas, Nebraska, Iowa, and Oklahoma. with one of the leading and fastest growing automotive service companies and come GROWwith us.

Job Description

The Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands‑on presence in the store by efficiently developing team members, executing store processes, while ensuring that we continue to provide an industry leading customer experience.

Primary Responsibilities include (but are not limited to):

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, as well as updating and restocking all in‑house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedure
• Ensures that proper inspections are being conducted

Qualifications

• Outstanding leadership and store management skills
• Ability to work in a fast‑paced work environment
• Highly organized and detail‑oriented, with the ability to mentor others in a manner that ensures efficiency
• Excellent verbal and written communication
• Ability to develop professional relationships with customers and team members
• Minimum of 2 years’ experience in a Service Advisor/Writer role
• Proven track record of exceeding business objectivesAbility to work efficiently both individually and as part of a team
• Solid knowledge of basic OSHA laws
• Valid driver's license

Additional Information

Compensation: $40,000- $60,000 annual salary

Benefits: Brakes Plus provides a large selection of benefits that help protect the health, wealth, and well‑being of you and your family. This comprehensive benefits program helps you create the best benefits program to fit your needs and lifestyle. This includes: Medical, Dental, Vision, Life Insurance, 401 (K) Retirement Plan, Employer Paid Short- and Long-Term Disability Insurance, Paid Time Off (Vacation/Personal), Paid Bereavement, and Paid Holidays.

All information will be kept confidential according to EEO guidelines.

Work Opportunity Tax Credits – Brakes Plus

Brakes Plus participates in the Work Opportunity Tax Credit (WOTC) program, which ADP administers on behalf of the company. Please follow the steps listed below to screen for the WOTC program. We appreciate your cooperation.

• Please answer each question to complete the voluntary screening
• Eligible applicants will be asked to Electronically Sign and click Submit to complete the screening
• Ineligible applicants will be asked to click Submit to finish the screening;You will not be asked to electronically sign