Automotive Service Advisor

Brakes Plus; El Reno (OK); On-site; USD 35,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Paid time off

Job summary

Brakes Plus is looking for an Automotive Service Advisor in El Reno, Oklahoma, to ensure excellence in customer service and team performance. You will lead a dynamic team, supervise service personnel, and manage customer interactions, enhancing both sales and service delivery.

The ideal candidate has a minimum of 2 years of experience in a Service Advisor role and possesses outstanding leadership and communication skills. The position offers a competitive compensation package and a wide range of benefits.

Qualifications

• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Excellent verbal and written communication.

Responsibilities

• Directly works with customers in areas of sales and service.
• Creates a highly motivated team environment.
• Supervises technicians and service personnel.

Skills

Leadership skills

Organizational skills

Communication skills

Teamwork

Problem-solving

Job description

If you are an automotive professional who is looking for a terrific work environment with an emphasis on teamwork and a willingness to be successful, we want to meet you.

We have grown consistently since 1990 with over 150 stores across Colorado, Wyoming, Arizona, Texas, Nebraska, Iowa, and Oklahoma.

Job Description

The Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands‑on presence in the store by efficiently developing team members, executing store processes, while ensuring that we continue to provide an industry‑leading customer experience.

Primary Responsibilities

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate.
• Supervises technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments.
• Coaches service department teammates on all operational issues.
• Evaluates performance and productivity of all service department personnel.
• Manages parts inventory and outside purchases, and updates and restocks all in‑house parts when needed.
• Ensures store safety, including use of and maintenance of safety equipment.
• Ensures equipment/hardware layout and positioning within the service department.
• Supervises shop area, equipment and teammates for compliance with company safety procedure.
• Ensures that proper inspections are being conducted.

Qualifications

• Outstanding leadership and store management skills.
• Ability to work in a fast‑paced work environment.
• Highly organized and detail‑oriented, with the ability to mentor others in a manner that ensures efficiency.
• Excellent verbal and written communication.
• Ability to develop professional relationships with customers and team members.
• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver’s license.

Additional Information

Compensation: $35,000–$70,000 annually.

Benefits: Brakes Plus provides a large selection of benefits that help protect the health, wealth, and well‑being of you and your family. This comprehensive benefits program includes medical, dental, vision, life insurance, 401(k) retirement plan, employer‑paid short‑ and long‑term disability insurance, paid time off (vacation/personal), paid bereavement, and paid holidays.

All information will be kept confidential according to EEO guidelines.

Work Opportunity Tax Credits – Brakes Plus

Brakes Plus participates in the Work Opportunity Tax Credit (WOTC) program, which ADP administers on behalf of the company. Please follow the steps listed below to screen for the WOTC program. We appreciate your cooperation.

• Please answer each question to complete the voluntary screening.
• Eligible applicants will be asked to Electronically Sign and click Submit to complete the screening.
• Ineligible applicants will be asked to click Submit to finish the screening; you will not be asked to electronically sign.