Automotive Service Advisor

KERRY; Phoenix (AZ); On-site; USD 48,000 - 85,000; Full time

Benefits offered by this job

Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation

Paid Holidays

Health Insurance

Life Insurance

401(k) Match

Employee Discounts

Advancement Opportunities

Job summary

Kerry's Car Care is seeking a Sales and Service Advisor in Arizona to greet customers, assess vehicle needs, and promote services and parts. The role emphasizes accurate quoting, clear communication, and ensuring customer satisfaction throughout the service process.

Benefits include tuition reimbursement, paid time off, holidays, insurance options, and a retirement plan with company match. Advancement opportunities are available for high performers.

Qualifications

• Customer service and communication skills required.
• Professional appearance and the ability to work in a process-driven environment.
• Must possess valid Arizona driver's license or obtain within 30 days of hire.

Responsibilities

• Greet customers in person and by phone using standardized service techniques.
• Document customer concerns and inspect vehicles to verify service needs.
• Recommend services and clearly communicate additional recommendations from technicians.
• Provide accurate quotes including cost and completion time and update customers throughout the day.
• Cash-out procedures with warranty explanations and follow-up calls to ensure satisfaction.

Skills

Customer service

Communication

Professional appearance

Process driven

Education

High School Diploma or equivalent

Job description

Overview

Are you looking to have a successful automotive career? At Kerry's Car Care we are looking for Sales and Service Advisors to join our team. We are a growing company and if you come ready to give it your all, your hard work will pay off.

The Sales and Service Advisor is responsible for selling and promoting all products and services offered by the company by following the company's store standards and expectations.

Compensation: $48k-$85K depending on experience

Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance (Effective 1st of the Month after Hire)
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Essential Roles and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
• Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

Qualifications:

• High School Diploma or equivalent
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess valid Arizona driver's license, or obtain a valid Arizona driver's license within 30 days of hire date
• Possess State Inspector License or ability to obtain a State Inspector license within 30 days of hire date
• ASE Certified Service Consultant Certification or ability to obtain within 90 days of hire date
• Ability to work a minimum of five days, including weekends

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.