Automotive Service Advisor

AAA Club Alliance; Oklahoma City (OK); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision options

401k with company match up to 7%

Paid parental leave up to 2 weeks

2+ weeks PTO

Volunteer opportunities + 1 volunteer?

Job summary

AAA Club Alliance in Oklahoma City is seeking an Automotive Service Advisor to be the connection between customers and our in-shop technicians. You’ll greet customers, schedule appointments, and review repairs to ensure understanding and trust.

This role requires a High School Diploma and customer service or sales experience; automotive knowledge is a plus. ASE certification is welcome, a valid driver's license, and willingness to work Saturdays as part of a full-time schedule.

Qualifications

• High school diploma or equivalent required.
• Prior automotive industry experience preferred, or at least 3 years in fast-paced customer service/sales.
• Ability to communicate service needs clearly to customers and technicians.
• ASE Service Advisor Certification is a plus but not required.

Responsibilities

• Greet customers, answer calls, and schedule appointments promptly and courteously.
• Review recommended repairs with customers to ensure clarity.
• Communicate updates if costs or timing change, with approvals documented.
• Distribute work to shop technicians and track progress for timely completion.
• Coordinate warranty repairs, towing services, or rental vehicles as needed.
• Monitor upcoming inspections and maintenance, notifying customers when due.

Skills

Customer service

Sales

Communication

Team collaboration

Attention to detail

Automotive knowledge

Education

High School Diploma or equivalent

Job description

Drive Your Career Forward with AAA Club Alliance!Are you a customer-focused professional with a passion for the automotive industry? AAA Club Alliance is looking for an Automotive Service Advisor to be the connection point between our customers and our skilled in-shop technicians.In this role, you’ll guide customers through the repair process with confidence and care – ensuring they fully understand their service needs, building trust, and delivering an exceptional customer experience at every step. If you thrive in a fast-paced environment and enjoy helping people, this is your chance to shine with a company that values excellence, teamwork, and your career growth.Apply today and take the first step toward an exciting career with AAA!Location: 6163 N May Ave, Oklahoma City, OK 73112What We Offer:The starting base compensation for this position is $19.35/hr. Actual pay will be based on factors such as applicant experience and geographic location.Additional earning potential through monthly performance bonuses, spiffs, and contests!Schedule: Full-time, 5 days per week. Team members are required to work Saturdays as part of their regular schedule. The workweek includes one scheduled day off during the week and Sundays off. Additional schedule adjustments may be made based on business needs and approved time off.Career development opportunities supported by ongoing training and advancement paths within AAA.Your Impact as an Automotive Service Advisor:Greet customers, answer calls, and schedule appointments promptly and courteously.Review recommended repairs and services with customers to ensure clarity and understanding.Communicate updates if costs, timing, or scope of work change, documenting approvals accurately.Distribute work to shop technicians and track progress to ensure timely, high-quality results.Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed.Monitor upcoming inspection and maintenance schedules, proactively notifying customers when service is due.Other duties as assigned.What You’ll Bring:High School Diploma or equivalent.Prior experience in the automotive industry preferred, or at least three years in a fast-paced customer service/sales role with a strong record of success.Knowledge of automotive technology and ability to communicate service needs clearly to customers and technicians.ASE Service Advisor Certification a plus, but not required.Valid driver’s license.Strong communication skills for collaborating with the team.Authorized to work in the USA.Ability to pass pre-employment screenings if offered a position (background check, drug screening).Full time Associates are offered a comprehensive benefits package that includes:Medical, Dental, and Vision plan optionsUp to 2 weeks Paid parental leave401k plan with company match up to 7%2+ weeks of PTO within your first yearPaid company holidaysCompany provided volunteer opportunities + 1 volunteer day per yearFree AAA MembershipContinual learning reimbursement up to $5,250 per yearAnd MORE! Check out our Benefits Page for more informationACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.Job Category:Car Care