Automotive Service Advisor

Kerry Automotive; Florence (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

Kerry Automotive seeks an Automotive Service Advisor to deliver exceptional customer service during vehicle service visits. Responsibilities include providing accurate estimates, handling customer complaints politely, and working alongside a team. The ideal candidate has automotive service knowledge and strong communication skills, along with a willingness to work flexible hours.

Benefits

Paid Time Off

Medical, Dental, and Vision Healthcare

401(k)

Paid Holidays

Qualifications

• 2+ years of experience as an Automotive Service Advisor.
• Understanding of automotive service and repair procedures.
• Ability to effectively handle customer complaints.

Responsibilities

• Greet customers in a friendly and timely manner.
• Prepare repair orders and explain services with costs.
• Update customers on vehicle repair status.

Skills

Customer Service Skills

Handling Customer Complaints

Automotive Service Understanding

Job description

Job Summary
Kerry Automotive is seeking an Automotive Service Advisor to join our growing team in Florence, Kentucky. This person will be responsible for individual customer service during a service visit, set up complete and accurate estimates for vehicle repairs and work as part of a team with the service manager and staff. The ideal candidate must have an understanding of automotive service and repair procedures, the ability to work quickly in a fast-paced environment and handle customer complaints in a polite and understanding way.

Compensation & Benefits
We offer Competitive base and commission and the opportunity to work with the leading Automotive Company. Our benefits package includes Paid Time Off, Medical, Dental, and Vision Healthcare, 401(k) Paid holidays and other voluntary plans.

Responsibilities
• Greet customers in a friendly and timely manner
• Obtain vehicle information to provide customers with accurate estimates
• Prepare repair orders
• Explain services and associated costs
• Follow up with customers regarding their service visits
• Liaise with Service Manager and technical staff
• Handle customer complaints in a polite and understanding way
• Update customers on the status of their vehicle repair
• Generate additional sales revenue through sales presentations
Requirements
• Must have 2+ years of experience as a Automotive Service Advisor
• Must have an understanding of automotive service and repair procedures
• Must possess excellent customer service skills and have the ability to effectively handle customer complaints
• Must have a valid driver’s license
• Must be willing to work flexible hours and be available on weekends

EEOC Statement
Kerry Automotive is an equal opportunity employer, and we do not discriminate on the basis of race, color, gender, religion, national origin, age, disability, or any other protected characteristic.. All qualified applicants will be given full consideration for employment.