Automotive Service Advisor

Brakes Plus; Belton (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401K Retirement Plan

Disability Insurance

Paid Time Off

Paid Bereavement

Paid Holidays

Job summary

Brakes Plus is seeking an Automotive Service Advisor in the United States to lead a service team and deliver an outstanding customer experience. You will work with the Store Manager to set standards, supervise technicians, and coach staff to improve performance while ensuring safety and efficiency in the service department.

The role requires strong leadership, excellent communication, and the ability to thrive in a fast-paced environment.

Qualifications

• 2+ years of experience in a Service Advisor/Writer role.
• Strong leadership and store management abilities.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and mentor others.

Responsibilities

• Directly works with customers in sales, service and opportunities.
• Create a highly motivated team environment and supervise technicians.
• Plan and schedule duties, assign work and follow up on completion.
• Coach service department teammates on all operational issues.
• Evaluate performance and productivity of service department personnel.
• Manage parts inventory and outside purchases; restock in-house parts.
• Ensure store safety and proper equipment layout in the service area.
• Supervise shop area, equipment, and teammates for safety compliance.
• Ensure proper inspections are conducted.

Skills

Leadership

Customer service

Communication

Organization

Mentoring

Teamwork

OSHA knowledge

Driver's license

Job description

If you are an automotive professional who is looking for a terrific work environment with an emphasis on teamwork and willingness to be successful, we want to meet you.

We have grown consistently since 1990 with over 200 stores across Colorado, Wyoming, Arizona, Texas, Nebraska, Iowa, and Oklahoma. with one of the leading and fastest growing automotive service companies and come with us.

Job Description

The Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands‑on presence in the store by efficiently developing team members, executing store processes, while ensuring that we continue to provide an industry leading customer experience.

Primary Responsibilities include (but are not limited to):

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, as well as updating and restocking all in‑house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedure
• Ensures that proper inspections are being conducted

Qualifications

We are looking for:

• Outstanding leadership and store management skills
• Ability to work in a fast‑paced work environment
• Highly organized and detail‑oriented, with the ability to mentor others in a manner that ensures efficiency
• Excellent verbal and written communication
• Ability to develop professional relationships with customers and team members
• Minimum of 2 years’ experience in a Service Advisor/Writer role
• Proven track record of exceeding business objectives
• Ability to work efficiently both individually and as part of a team
• Solid knowledge of basic OSHA laws
• Valid driver's license

Additional Information

Compensation: $40,000- $60,000 annual salary

Benefits: Brakes Plus provides a large selection of benefits that help protect the health, wealth, and well‑being of you and your family. This comprehensive benefits program helps you create the best benefits program to fit your needs and lifestyle. This includes: Medical, Dental, Vision, Life Insurance, 401 (K) Retirement Plan, Employer Paid Short‑and‑Long‑Term Disability Insurance, Paid Time Off (Vacation/Personal), Paid Bereavement, and Paid Holidays.

All information will be kept confidential according to EEO guidelines.

Work Opportunity Tax Credits – Brakes Plus

Brakes Plus participates in the Work Opportunity Tax Credit (WOTC) program, which ADP administers on behalf of the company. Please follow the steps listed below to screen for the WOTC program. We appreciate your cooperation.

• Please answer each question to complete the voluntary screening

By clicking the link above or any third‑party link within this posting, you are leaving this site and going to a third‑party website where the third‑party website's terms and privacy policy apply