Automotive Service Advisor

Priority Dispatch Corp.; Denville (NJ); On-site; USD 56,000 - 72,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Aflac Insurance

401(k) with Employer Match

Paid Holidays

Employee Purchase Program

Referral Programs

Perks & Discount Program

Monthly Employee Celebrations

Paid Manufacturer Training

Company-Supplied Uniforms

Job summary

Rock Ridge Nissan Infiniti, part of the Generation Auto Group, is seeking a Service Advisor to act as the primary liaison between customers and the service department in Denville, NJ. You will gather vehicle information, document issues, perform basic inspections, and drive repairs through to completion while maintaining clear communication with customers and staff.

You will provide accurate cost estimates, explain maintenance needs, and ensure customer satisfaction.

Qualifications

• Previous automotive dealership, Service Advisor, or customer service experience preferred.
• Strong knowledge of automotive maintenance and repair procedures.
• Excellent verbal, written, and interpersonal communication skills.
• Bilingual is a plus.
• Willingness to work Saturdays.

Responsibilities

• Greet customers in a timely and friendly manner and obtain accurate vehicle information (VIN, make, model, year, mileage).
• Write up vehicle problems clearly on the repair order and conduct a basic vehicle inspection.
• Test drive the vehicle if necessary to aid diagnosis and reference service history for a complete assessment.
• Provide clear, detailed service recommendations and explain urgency and importance to customers.
• Prepare complete written cost estimates for labor and parts with transparent pricing.
• Maintain communication with service dispatcher, technicians, and parts department to ensure smooth workflow.
• Keep customers informed of progress and changes to estimates or completion times; obtain authorization for repairs.
• Obtain customer signatures on repair orders and provide copies for records.
• Close repair orders accurately with complete documentation and follow-up for CSI metrics.

Skills

Communication skills

Automotive knowledge

DMS experience

Customer service

Bilingual (a plus)

Tools

Reynolds & Reynolds

Job description

As a Service Advisor at Rock Ridge Nissan Infiniti, part of the Generation Auto Group collection, you are a crucial liaison between customers and the service department. You are responsible for providing excellent customer service, assessing vehicle issues, and coordinating vehicle repairs and maintenance services. The role requires strong communication skills, technical knowledge of automotive systems, and the ability to ensure customer satisfaction.What You’ll Be Doing:The primary functions of this role, include but are not limited to:Customer Interaction:• Greet customers in a timely and friendly manner, making them feel welcome and comfortable.• Obtain accurate vehicle information from customers, including VIN, make, model, year, and mileage.Documentation and Vehicle Inspection:• Write up customer's vehicle problems accurately and clearly on the repair order.• Conduct a preliminary inspection of the vehicle, noting any visible issues or concerns.Test Drive and Evaluation:• Test drive the customer's vehicle, if necessary, to better understand and diagnose issues.• Refer to the vehicle's service history to ensure a comprehensive assessment.Service Recommendations:• Inspect the vehicle thoroughly, identifying any additional service or maintenance needs based on manufacturer specifications.• Provide customers with clear and detailed service recommendations, explaining the importance and urgency of each.Cost Estimate:• Prepare a complete and accurate written cost estimate for labor and parts required for the repairs.• Ensure transparency in pricing and answer any customer inquiries regarding costs.Communication and Coordination:• Maintain constant communication with the service dispatcher, service technicians, and the parts department to ensure a smooth workflow.• Keep customers informed of the progress of their vehicle repairs throughout the day.• Contact customers promptly if there are any changes in the estimate or promised completion time, providing a full explanation.• Obtain customer authorization for all repairsCustomer Satisfaction:• Address any customer concerns or questions with patience and professionalism.• Obtain the customer's signature on the repair order and provide them with a copy for their records.Closing Repair Orders:• Close repair orders in a timely and accurate manner, ensuring that all relevant information is documented.Customer Satisfaction Index (CSI), Fixed First Visit (FFV) and Follow Up:• Strive to maintain high levels of customer satisfaction, as measured by the Customer Satisfaction Index (CSI).What We’re Looking For:• Punctual, reliable, and dependable with a strong work ethic• Previous automotive dealership, Service Advisor, or customer service experience preferred• Strong knowledge of automotive maintenance, repair procedures, and dealership service operations• Experience with Reynolds & Reynolds or other dealership management systems (DMS) preferred• Excellent verbal, written, and interpersonal communication skills with the ability to clearly explain recommended maintenance and repairs to customers• Customer-focused with the ability to build trust, develop long-term customer relationships, and deliver an exceptional service experience• Friendly, attentive, and welcoming with the ability to professionally greet and assist customers throughout the service process• Strong organizational, multitasking, and time-management skills with the ability to manage repair orders, appointments, customer follow-ups, and service recommendations• Strong problem-solving skills with the ability to remain organized and professional in a fast-paced automotive service environment• Professional appearance, attitude, and demeanor• Bilingual is a plus• Flexible availability, including the ability to work Saturdays• Willingness to continuously learn and stay current with automotive technology, manufacturer procedures, and industry advancementsWhat We’ll Give You• Paid Time Off• Medical Insurance• Dental Insurance• Vision Insurance• Aflac Insurance• 401(k) with Employer Match• Paid Holidays• Employee Purchase Program• Referral Programs• Perks & Discount Program• Monthly Employee Celebrations• Paid Manufacturer Training• Company-Supplied UniformsWho We AreGeneration Auto Group is a family-owned and operated dealership group proudly serving our communities for over 30 years. Owned by the Catalanotto family, our organization is built on integrity, transparency, accountability, reliability, and discipline.Our Collection includes:• Generation Kia – Bohemia, New York• Generation Buick GMC – Bohemia, New York• Autoworld Kia – East Meadow, New York• Nutley Kia – Nutley, New Jersey• Rock Ridge Nissan & Infiniti – Denville, New Jersey• Freedom Ford – Woodbridge, New JerseyWe are deeply rooted in the communities we serve and committed to developing local talent. At Generation Auto Group, employees are supported, valued, and given opportunities to grow their careers while delivering exceptional service to our customers.