Automotive Service Advisor

Germainbmw; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Germainbmw is seeking an Automotive Service Advisor to enhance customer experiences in Columbus, OH. The role entails managing service inquiries, writing repair orders, and liaising with clients and technicians, while maintaining a focus on customer satisfaction. Germainbmw offers a supportive environment with competitive benefits and a commitment to professional development.

Benefits

401(k) Savings Plan

Medical, Dental, and Vision Insurance

Paid Vacation

Paid Company Holidays

Ongoing Professional Development

Employee Discounts

Family-Friendly and Inclusive Culture

Career Growth and Internal Promotions

Company Outings and Activities

Qualifications

• At least 2 years of experience required.
• Strong record of positive customer satisfaction results.
• Professional appearance and fantastic communication skills.

Responsibilities

• Answer service calls and set appointments.
• Write repair orders and act as a liaison between technician and customer.
• Assist clients through the service process.

Skills

Customer Satisfaction

Communication

Organizational Skills

Teamwork

Self-Motivation

Job description

Germain Cadillac of Easton

Automotive Service Advisor

Columbus, OH

Germain Offers:

401(k) Savings Plan
Medical, Dental, and Vision Insurance
Paid Vacation
Paid Company Holidays
Company Outings and Activities
Ongoing Professional Development
Employee Discounts
Family-Friendly and Inclusive Culture
Career Growth and Internal Promotions
CLOSED on Sundays

As a Service Advisor, you will own thecustomer’s experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs, and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.

Responsibilities:

Answerservice calls, set and confirmappointments
Writerepair orders
Act as a liaison between the technician and customer
Assistyour client through the service process.
Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Qualifications:

At least 2 years ofexperience
Strong record of positive customer satisfaction results
Organized and friendly personality
Fantastic communication skills
Professional personal appearance
Team oriented and self-motivated
Able to work with little supervision
Clean driving record

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

For immediate consideration, visit us at GermainCareers.com.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

LP