Automotive Service Advisor

Crossroads Auto Group; Albuquerque (NM); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Competitive pay

Growth opportunities

Job summary

INFINITI of Albuquerque in Albuquerque, NM is hiring an experienced Automotive Service Advisor to greet customers, listen to concerns, and write repair orders. You will explain repairs, maintain communication with technicians, and keep customers informed throughout the service process to deliver a premium experience.

The role offers potential annual earnings of $50,000–$100,000 with a supportive team and clear growth opportunities within a busy dealership setting.

Qualifications

• Previous automotive Service Advisor experience preferred.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced dealership environment.
• A positive attitude and a team-oriented mindset.
• Valid driver's license.

Responsibilities

• Greet customers and provide an exceptional service experience.
• Listen to customer concerns and accurately write repair orders.
• Explain recommended repairs, maintenance, and associated costs.
• Communicate effectively with technicians to ensure customer concerns are addressed.
• Keep customers informed of repair progress and completion times.
• Build long‑term customer relationships and maintain high customer satisfaction.
• Recommend additional services honestly and professionally.

Skills

Customer service

Communication

Organization

Team player

Job description

INFINITI of Albuquerque | Albuquerque, NM

Earn $50,000–$100,000 Annually!

Are you an experienced Automotive Service Advisor who enjoys working with customers, building relationships, and earning a great income? INFINITI of Albuquerque is looking for a motivated, customer-focused Service Advisor to join our team!

If you have a passion for the automotive industry, strong communication skills, and the drive to succeed, we want to hear from you.

Compensation & Benefits

• Annual earning potential: $50,000–$100,000
• Three weeks of paid time off after one year of employment
• Competitive compensation plan
• Supportive management and team environment
• Opportunity for professional growth and advancement

Your Responsibilities

• Greet customers and provide an exceptional service experience.
• Listen to customer concerns and accurately write repair orders.
• Explain recommended repairs, maintenance, and associated costs.
• Communicate effectively with technicians to ensure customer concerns are addressed.
• Keep customers informed of repair progress and completion times.
• Build long‑term customer relationships and maintain high customer satisfaction.
• Recommend additional services honestly and professionally.

What We're Looking For

• Previous automotive Service Advisor experience preferred.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast‑paced dealership environment.
• A positive attitude and a team‑oriented mindset.
• Valid driver's license.

Join Our Team!

At INFINITI of Albuquerque, we are committed to delivering a premium customer experience while providing our employees with the opportunity to succeed.

INFINITI of Albuquerque
1234 S Renaissance Blvd NE
Albuquerque, NM 87107

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.