Automotive Service Advisor

Ford Americus; Albany (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Employee discounts

Ongoing training and development opportunities

Job summary

Ford Americus in Albany, Georgia is seeking a motivated and customer-focused Service Advisor to enhance the dealership experience. This role involves being the key contact between our service department and customers, ensuring their needs are met efficiently and effectively.

We offer competitive compensation, performance incentives, and a supportive work environment aimed at long-term career growth. Ideal candidates have prior experience in similar roles and strong communication skills.

Qualifications

• Prior experience as a Service Advisor preferred, especially in an automotive dealership.
• Strong customer service and communication skills essential.
• Ability to multitask effectively in a fast-paced environment.

Responsibilities

• Greet customers promptly and assess vehicle service needs.
• Explain recommended maintenance and repairs clearly.
• Manage and close repair orders accurately.

Skills

Customer service

Communication skills

Multitasking

Tools

DMS experience

Job description

Description

Powerhouse Automotive Group is seeking a motivated and customer-focused Service Advisor to join our growing dealership group in Central Georgia. This role is critical to delivering an exceptional guest experience by serving as the primary point of contact between our service department and our customers.

At Powerhouse, we put people first—our team members, guests, and communities—and we are looking for Service Advisors who share our commitment to trust, care, quality, and accountability.

What You’ll Do

• Greet customers promptly and professionally and assess vehicle service needs
• Clearly explain recommended maintenance and repairs, including timelines and costs
• Create, manage, and close repair orders accurately and efficiently
• Communicate updates to customers throughout the service process
• Work closely with technicians and parts teams to ensure smooth workflow
• Upsell maintenance and repair services ethically and transparently
• Ensure a high level of customer satisfaction and CSI performance
• Follow dealership processes, compliance standards, and manufacturer guidelines

Compensation & Benefits

• Competitive pay plan based on experience and performance
• Performance and production incentives
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Employee discounts
• Ongoing training and development opportunities

Why Powerhouse Automotive Group?

• People-first culture focused on respect, teamwork, and growth
• Strong leadership that supports service advisors and technicians
• High car count and structured service operations
• Opportunity for long-term career growth within a growing dealer group

If you’re a Service Advisor who takes pride in delivering great service, building trust with customers, and growing your career in a supportive environment, we want to hear from you.

Requirements

• Prior experience as a Service Advisor preferred (automotive dealership experience a plus)
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Basic understanding of automotive service and repair terminology
• Strong organizational and computer skills (DMS experience preferred)
• Professional appearance and positive attitude
• Valid driver’s license