Automotive Sales Manager - Busy Dealership

Bob Bell Automotive; Baltimore (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

A busy dealership in Baltimore is seeking an experienced Automotive Sales Manager to lead a team, drive sales, and ensure exceptional customer service. The ideal candidate will motivate staff, manage performance, and maintain high customer satisfaction levels. Join a supportive environment that values hard work and offers room for advancement.

Benefits

Competitive Salary

Medical and Prescription Drug Plans

Health Savings Account (HSA) Eligibility

Wellness Program

Dental and Vision Plans

401K

Disability and Life Insurance

Paid Vacation

Room for advancement

Qualifications

• Must have three plus years in an Automotive Sales Department.
• Strong record of positive customer satisfaction results.

Responsibilities

• Assist in training sales staff in customer service and effective communication.
• Monitor sales team daily productivity and give feedback.
• Address and resolve customer concerns.

Skills

Communication

Motivation

Organization

Education

Automotive Sales Experience

Tools

CDK

Job description

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We are looking for an Experienced Sales Manager for our busy dealerships!

We need a person who is focused on building and leading a team of salespeople to hit sales objectives while maximizing gross opportunities. Must motivate their teams to generate leads, build client relationships, set targets to hit or exceed revenue forecasts, and provide outstanding customer service. The most successful candidates develop a thorough understanding of the products and services they sell, are masters at relationship building, and can win clients, customers, and profits.

At Bob Bell, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Bob Bell is critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

Responsibilities

• Assist in training sales staff in all aspects of customer service, effective communication, CSI, work organization, and time management.
• Act as a role model for the Sales Associates in all aspects of motivation, organization, customer service, sales, and CSI.
• Motivate the sales staff to provide consistent value for the dealership’s customer.
• Monitor sales team daily productivity and give feedback and formulate plans for improvement!
• Monitor sales team interaction with customers during sale, drive, and telephone for effectiveness.
• Assist in forecasting goals and objectives for the department and strive to meet them.
• Attend manager meetings and conduct sales meetings as directed.
• Address and resolve customer concerns.
• Assist in motivating, training, and developing employees.
• Assist in maintaining manufacturer (CSI) Customer Satisfaction Index at or above the specified goal(s) in Sales for district, regional, and national scores.

Qualifications

• Strong verbal and written communication are required.
• Must be able to manage in a fast-paced work environment.
• Must be able to manage a team, motivate and develop.
• Experience with CDK or other automotive software is a plus.
• Must have three plus years in an Automotive Sales Department.
• Organized and friendly personality.
• Professional, well-groomed personal appearance.
• Strong record of positive customer satisfaction results.
• Able to work with little supervision.
• Must have a valid Driver’s License.
• Clean driving record and valid driver’s license.
• Must be able to pass pre-employment screening (background & drug test).

Benefits

• Competitive Salary
• Medical and Prescription Drug Plans
• Health Savings Account (HSA) Eligibility
• Wellness Program
• Dental and Vision Plans
• 401K
• Disability and Life Insurance
• Paid Vacation
• Room for advancement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.