Automotive Sales Consultant - Volvo Charlotte

Hol-Dav Inc; Charlotte (NC); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

401(k) with Company Match

Employee Discounts

Medical, Dental, and Vision Insurance

Employer-Paid Life Insurance

Disability Insurance

Travel Assistance

Job summary

Johnson Volvo Cars Charlotte is seeking motivated Automotive Sales Consultants to guide customers from initial conversation through delivery. You’ll explore Volvo and pre-owned options, demonstrate features, and conduct test drives while advising on purchase, lease, and trade-in decisions.

Requirements include strong communication, relationship-building, and the ability to manage multiple priorities with CRM proficiency. Training and a customer-focused approach are essential for success.

Qualifications

• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication.
• Ability to listen, ask good questions, and establish trust.
• Polished, customer-focused, and highly organized with follow-through.
• Willingness to complete Volvo and dealership training.

Responsibilities

• Guide customers through the vehicle-buying experience from first contact to delivery.
• Welcome customers, ask questions to understand needs and budget.
• Present Volvo and pre-owned options and demonstrate features.
• Conduct test drives and assist with purchase, lease, and trade-in decisions.
• Prepare pricing proposals and coordinate with Finance.
• Maintain CRM records and follow up with leads and customers.
• Develop repeat and referral business and build relationships beyond sale.
• Introduce customers to Service and ensure continued ownership support.
• Follow up after delivery for satisfaction.

Skills

Interpersonal skills

Communication skills

Active listening

CRM proficiency

Technology aptitude

Customer service

Tools

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

JVC-NC SALES-Sales Supervn {7011} Full Time Sales Johnson Volvo Charlotte, Charlotte, NC, US

Create an experience customers remember!

Johnson Volvo Cars Charlotte is looking for motivated, personable Automotive Sales Consultants to join our team.

You don't have to come from the automotive industry to build a successful career in automotive sales. Some of the qualities that make an exceptional Sales Consultant - curiosity, communication, hospitality, relationship building, follow-through, and a genuine desire to help people - translate from many different careers.

If you enjoy connecting with people, appreciate innovative products and technology, and want a career where your effort and performance can directly influence your success, we'd like to meet you.

What You'll Do

As a Sales Consultant, you'll guide customers through the vehicle-buying experience from their first conversation through vehicle delivery and beyond.

Responsibilities

• Welcome customers and create a professional, comfortable, and engaging sales experience.
• Ask thoughtful questions to understand each customer's transportation needs, preferences, lifestyle, and budget.
• Help customers explore new Volvo and pre-owned vehicle options.
• Present and demonstrate vehicle features, technology, safety systems, and ownership benefits.
• Conduct professional and informative test drives.
• Assist customers in evaluating purchase, lease, and trade-in options.
• Prepare and present pricing proposals in accordance with dealership guidelines.
• Partner with Sales Management and Finance to help customers move smoothly through the purchase process.
• Respond promptly to internet leads, phone inquiries, and other prospective customers.
• Maintain consistent follow-up with prospective and existing customers by phone, email, text, and other approved channels.
• Accurately maintain customer information and sales activity in the dealership's CRM system.
• Develop repeat and referral business by building relationships that extend beyond the initial sale.
• Maintain strong knowledge of Volvo vehicles, new and pre-owned inventory, manufacturer programs, warranties, and competitive products.
• Complete required Volvo and dealership training and certifications.
• Conduct professional vehicle deliveries and ensure customers understand their vehicle's features, technology, maintenance needs, and ownership resources.
• Introduce customers to our Service team and help establish a relationship that supports them throughout their ownership experience.
• Follow up after delivery to ensure satisfaction and continue building the customer relationship.

What We're Looking For

We're looking for people who are motivated, coachable, relationship-oriented, and comfortable being accountable for their own results.

Requirements

• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication.
• The ability to listen, ask good questions, and establish trust.
• A positive, polished, and customer-focused approach.
• Strong organization and consistent follow-through.
• Comfort with technology and the ability to learn dealership CRM and sales systems.
• An interest in learning vehicle features, safety systems, connectivity, and evolving automotive technology.
• The ability to manage multiple customers, leads, appointments, and priorities.
• The ability to work independently while contributing to a team environment.
• A strong work ethic and willingness to consistently prospect, follow up, and develop new business.
• A willingness to complete required Volvo and dealership training.
• A valid driver's license and driving record acceptable under Company standards.
• Flexibility to work a retail automotive schedule, including Saturdays as required.

Previous automotive sales experience is welcome, but it isn't the only path to success here. Experience in hospitality, retail, customer service, relationship-based sales, or another performance-driven environment can translate extremely well into automotive sales.

What Success Looks Like

Successful Automotive Sales Consultants understand that the work behind the sale matters just as much as the sale itself.

Success Metrics

• Following up with customers and managing leads.
• Generating appointments and prospecting for new business.
• Maintaining accurate and timely CRM records.
• Developing strong product knowledge.
• Completing required training and certifications.
• Delivering an exceptional customer experience.
• Building repeat and referral business.
• Meeting individual sales and performance objectives.
• Demonstrating professionalism, teamwork, and reliable attendance.

Why Johnson Volvo Cars Charlotte?

Volvo has long been associated with thoughtful design, safety, innovation, and technology. Today's Volvo lineup gives our Sales Consultants the opportunity to become true product experts while helping customers find vehicles that fit the way they live.

At Johnson Volvo Cars Charlotte, you'll receive ongoing product and manufacturer training while developing the sales, technology, and relationship-building skills that can support a long-term automotive career.

As part of Johnson Automotive, you'll also join an established automotive organization that values performance, professionalism, teamwork, customer relationships, and continued development.

A Career Where Your Effort Matters

Automotive sales offers significant earning potential for people who are willing to learn, consistently follow the sales process, develop relationships, and build their own book of business.

Success doesn't happen by simply waiting for the next customer to walk through the door. It comes from follow-up, prospecting, product knowledge, great customer experiences, and doing the work consistently.

Bring the personality, curiosity, work ethic, and drive. We'll give you the opportunity to build something with them.

Benefits

• Paid Holidays
• Paid Time Off
• 401(k) with Company Match
• Employee Referral Program
• Employee Discounts
• Medical, Dental, and Vision Insurance
• Employer-Paid and Voluntary Life Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness, and Hospital Insurance
• Healthcare and Dependent Care Savings Accounts
• Employee Assistance Program
• Pet Insurance, Will Preparation Services, and Travel Assistance

Johnson Volvo Cars Charlotte and Johnson Automotive participate in E-Verify and are Equal Opportunity Employers. We consider qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

Safety Matters: All employment offers are contingent upon satisfactory completion of a Background Check, Drug Test, and Motor Vehicle Report.