Automotive Retail Team Lead & Customer Experience

belletire; Michigan City (IN); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

Paid ASE training

Scholarship program

Career growth opportunities

Job summary

Belle Tire is seeking an Assistant Manager to support the Store Manager in leading daily operations, driving sales, profitability, and customer satisfaction goals. You will develop team members and ensure smooth, efficient store performance while serving as the leader on duty.

This hands-on role emphasizes coaching, culture, and accountability, with responsibilities across scheduling, inventory, vendor relations, and meeting financial targets.

Qualifications

• High school diploma or equivalent required.
• 2-4 years of leadership experience in a retail or related customer-facing environment.
• Proven ability to lead teams, drive sales, and deliver excellent customer experiences.
• Strong communication, problem-solving, and decision-making skills.
• Financial literacy and comfort with operational reporting and performance metrics.
• Proficiency in POS systems, reporting tools, and Microsoft Office applications.

Responsibilities

• Support the Store Manager in coaching, developing, and motivating the store team.
• Lead by example, fostering accountability, teamwork, and engagement consistent with Belle Tire's culture.
• Observe and assist in conducting team huddles, provide real-time coaching, feedback, and training to help team members grow.
• Foster a culture of accountability, teamwork, and engagement consistent with Belle Tire's values.
• Act as the manager on duty in the Store Manager's absence, ensuring alignment and continuity.
• Think ahead and connect daily activities to broader store goals, demonstrating strategic vision and continuous improvement.
• Champion Belle Tire's Sales Process to drive sales, trust, and customer satisfaction.
• Monitor customer feedback and assist in maintaining high service standards.
• Deliver elite results by modeling strong communication, solution-oriented service, and follow-through that builds long-term customer relationships.
• Oversee daily store functions, including workflow, scheduling, inventory, cleaning and shop coordination.
• Support compliance with company policies, safety protocols, and operational procedures.
• Partner with the Store Manager to manage vendor relationships, product availability, and shop productivity.
• Assist with P&L management by monitoring sales, labor, and expense performance.
• Analyze reports and metrics to identify improvement opportunities.
• Help execute strategies to achieve or exceed store goals and financial targets.
• Maintain accuracy in reporting, recordkeeping, and inventory management.
• Serve as a Culture Champion, reinforcing Belle Tire's beliefs, behaviors, and customer-first mindset.
• Promote a respectful, inclusive, and high-energy work environment.
• Lead by example to strengthen team morale, collaboration, and pride in the Belle Tire brand.

Skills

Leadership

Coaching

Communication

Financial literacy

POS systems

Microsoft Office

Reporting tools

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

POS systems

Microsoft Office

Reporting tools

Job description

Belle Tire is seeking an Assistant Manager to support the Store Manager in leading daily operations, driving sales, profitability, and customer satisfaction goals. You will develop team members and ensure smooth, efficient store performance while serving as the leader on duty.

This hands-on role emphasizes coaching, culture, and accountability, with responsibilities across scheduling, inventory, vendor relations, and meeting financial targets.