Automotive Repair Store Manager

Plaza Tire Service; Springfield (MO); On-site; USD 80,000 - 160,000; Full time

Benefits offered by this job

Bi-Weekly pay

Tuition reimbursement

Paid vacation

Holidays

Medical/Dental/Vision insurance

Life insurance

401(k) retirement Savings

Discounts on vehicle services

Advancement opportunities

Job summary

Plaza Tire Service in the Newburgh area is seeking a Store Manager to lead a team, supervise tire and automotive service operations, and deliver outstanding customer service.

You will drive sales, manage daily store performance, and train staff to meet company standards. Prior automotive sales/management experience is preferred; training is provided.

Qualifications

• Five or more years of experience in sales in an auto repair shop management position or equivalent automotive industry experience.
• Experience managing and coaching teams through effective communication; knowledge of business development and strategy implementation.
• Proven ability to develop and meet monthly, quarterly, and annual plans with clearly defined goals.
• Proven track record of meeting and exceeding sales and profit goals.
• Possess a current, valid driver’s license.

Responsibilities

• Ensure store maintains outstanding guest service; manage team performance and handle escalated customer issues.
• Set expectations, coach staff regularly on responsibilities, training, and goals; lead by example.
• Analyze sales trends and implement plans to maximize sales and profits; manage inventory and POS processes.
• Contribute to fiscal performance through leadership of daily operations and adherence to company policies.

Skills

Sales leadership

Team management

Customer service

Effective communication

Business development

Strategic planning

Goal setting

Job description

Overview

Powered by The Sun Auto Network, Plaza Tire Service delivers trusted tire and automotive service backed by nearly 100 years of automotive excellence. With certified technicians and over 500 locations nationwide, we provide expert care through Clarity, Confidence, and Customer Care. Proudly servicing the Midwest since 1963, we offer a complete range of auto services and repair solutions.

We're seeking a qualified Store Manager in the Newburgh area.

A friendly, customer-focused attitude is a must for this position. Our customers have choices, and we win their business with a combination of a great selection, low prices, and most importantly, outstanding customer service. As a Plaza Tire Store Manager, you will be the face of the company – leading a group of employees and working directly with customers who need tires, routine maintenance and other services.

While previous automotive experience is a plus, it is not a requirement. A proven track record in sales and management is necessary. We will train the right person for the position.

Compensation: $80,000-$160,000/ year consisting of salary + bonus

Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance (Effective 1st of the Month after Hire)
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Guest Service

• Ensures that each customer receives outstanding customer service by ensuring that management team is maintaining store standards, solid product knowledge, conducting call backs, ensures that time commitments are met, and all other components of guest service. Handles escalated customer complaints.

People

• Sets expectations and communicates regularly with employees on job responsibilities, goals, training, development and overall customer service. Holds management team accountable for job responsibilities, training and goals by coaching or counseling employees toward desired behaviors. The District Manager will lead by example.
• Ensures compliance with all policies and procedures of the Company by conducting regular meetings with employees, store audits, etc.
• Conducts performance evaluations for all employees at regular intervals.

Financials

• Analyzes and measures business trends; develops and implements plans to maximize sales and meet or exceed Sales and Profit targets as provided in the Store Margin Statement.
• Writes up customers in POS system
• Answers phone calls
• Inventory control

Qualifications:

• Possess current, valid Driver’s license
• Five or more years of experience of sales in an auto repair shop management position or equivalent business experience in the automotive industry.
• Previous experience in managing and coaching team members to success through effective communication; business development and strategy implementation knowledge.
• Proven ability to develop and meet monthly, quarterly, and annual plans with clearly defined goals.
• Proven track record of consistently meeting and exceeding sales and profit goals.
• Previous experience as an Automotive Technician or similar position preferred, but not required.
• Ability to work a minimum of five days, including Saturday's.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.