Automotive Rental Car Coordinator

LaFontaine Chevrolet Buick GMC of St Clair; China Charter Township (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Compensation

Employee Referral Program

Employee Discounts

Health Benefits

401(k) with Employer Match

Paid Time Off

Job summary

LaFontaine Chevrolet Buick GMC of St Clair is seeking an Automotive Rental Car Coordinator to oversee rentals and assist customers in selecting suitable vehicles. This role involves managing the rental fleet, handling documentation, and ensuring customer satisfaction.

Candidates should possess strong organizational and interpersonal skills, with a high school diploma at minimum. The position includes a variety of perks from competitive compensation to benefits packages that cater to employee

Qualifications

• Excellent interpersonal and customer service skills.
• Experience in sales or customer service preferred.

Responsibilities

• Manage daily rental fleet and reservations.
• Consult with customers to understand their needs.
• Handle contracts, billing, and insurance documentation.
• Record customer orders and collect payments.
• Inspect products on return to ensure maintenance.

Skills

Customer service skills

Organizational skills

Computer proficiency

Attention to detail

Microsoft Office Suite

Education

High school diploma or equivalent

Job description

AUTOMOTIVE RENTAL CAR COORDINATOR

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION:

The Rental Car Coordinator will assist customers with product rentals including identifying useful products available for rent and reserving, renting, or returning those items.

THE PERKS:

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

Skills & Qualifications:

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Computer proficiency and attention to detail
• Someone who takes ownership and thrives under pressure
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent required.
• Experience in sales or customer service preferred.

Essential Duties & Responsibilities:

• Manage our daily rental fleet and reservations
• Consults with customers to understand their needs; recommends appropriate products.
• Answers inquiries regarding product options, availability, cost, and lengths of rentals.
• Handle contracts, billing, and insurance documentation
• Reserves items and maintains records of reservations.
• Completes or acquires forms and supplemental documentation such as licenses or proof of insurance.
• Explains rental policies to customers and obtains signatures indicating their understanding.
• Explains proper use and care of products to customers.
• Records customer orders; collects deposits, rental fees, and other payments at rental or return.
• Retrieves merchandise for customers, assists with loading equipment, and restocks returned products.
• Inspects products on return to ensure items are clean, in good repair, and, when applicable, refilled or otherwise maintained according to rental agreement.
• Identifies and tags products that need to be repaired, cleaned, or modified before being restocked.
• Work closely with our service and sales departments to keep everything running smoothly
• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods of standing and walking around rental facility.
• Must be able to lift and carry up to 40 pounds at a time.
• Must be able to wash and vacuum vehicles.
• Must be prepared to work outside in different weather conditions.

THE COMPANY:

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 55+retail franchises, 7collision centers and 60+Michigan retail locations. The group employs 3,000+ individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details.

Our Mission:

To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.

Our Core Values:

Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.