Automotive Recovery Specialist

RNR Tire Express; Decatur (IL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Education reimbursement

Gym membership reimbursement

Bonuses

Job summary

RNR Tire Express - Midwest is seeking an Automotive Recovery Specialist to work directly with customers whose accounts are past due. This field position focuses on collections for tire and wheel programs and supporting the Rent-to-Own process.

The role emphasizes customer service, sales, and adherence to collection programs, with on-going training and opportunities for bonuses and professional development.

Qualifications

• Prior rent-to-own experience is desirable but not required.
• We train!
• Customer service or collections experience in retail is a plus, but not required.

Responsibilities

• Contact clients by phone and act as the primary liaison between client and company.
• Set daily collection goals and verify accuracy of customer information.
• Review rental orders for compliance and approval.
• Manage past-due accounts and work with clients to bring accounts to a plan they can afford.
• Help coworkers during peak times and planned time off.

Skills

Customer service

Sales

Call center

Collections

Job description

Automotive Recovery Specialist (Field Collections / Tire & Wheel Recovery)

RNR Tire Express - Midwest is proud to provide our customers with affordable wheels and tires. Our customers choose us for our unmatched service, large in-stock inventory, flexibility, pre-approval, extra services, and convenient locations.

We're a trusted solution for customers looking for new or pre-owned products from today's top brands, and after a decade of service thousands of happy clients, we're looking for a client retention specialist to help us get to the next level.

We're looking for an Automotive Recovery Specialist to work directly with customers whose accounts have become past due and who we have been unable to reach through our normal collection efforts.

Benefits Package:

We're dedicated to ensuring our employees achieve their career goals. We're committed to the success of our team members and offer opportunities for both personal and professional growth.

The pay range we're offering is competitive and includes opportunities for you to maximize your earning potential through bonuses (monthly), certified training / professional development programs, and other performance incentives.

• We offer multiple affordable medical plans to choose from, dental, vision, life / accidental death / dismemberment policy options, voluntary life, voluntary disability, accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a 401(k) (with company match).
• Attire: Our online store has lots of affordable RNR Gear to keep you in style and professional without breaking the bank.
• Employee Purchase Program: Out of this world savings on products and services at any of our RNR or Rent One (furniture / appliances) locations.
• On-The-Job and Professional Development Training Programs: We like to meet employees where they're at, then help them build a career they can be proud of while doing the type of work that they love. Regardless of where you are in your career, we have programs that will take you to the next level.
• Medical, dental, vision and life insurance programs as well as life insurance, short/long term disability, critical illness and accident coverage. Not to mention paid time off like holidays and vacation!
• Receive up to $200 for any work-related education classes you wish to take outside of Rent One. We'll also reimburse up to $200 per year for gym memberships whether it's a traditional gym, kickboxing, CrossFit, or another fitness facility.

Job Requirements:

• Previous rent-to-own experience is desirable, but not necessary. We train!
• Customer service, sales, call center, or collections experience in a retail environment preferred, but not required. We train!
• Must have a valid driver's license and maintain a driving record that complies with organizational standards.

Job Responsibilities:

• Contact clients via phone and serve as the primary contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Reviewing sales rental orders for compliance and approval.
• Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help get them to ownership.
• Act as a customer liaison who resells the benefits for a timely rental / lease agreement renewal payments.
• Assist other co-workers in the store during times of peak activity, absences, and planned time off.

At RNR Tire Express - Midwest, EVERYONE is important

- our clients, our communities and our co-workers.

• We're especially dedicated to helping our employees achieve their aspirations, and we continue to cultivate a workplace culture rich with opportunities for professional and personal growth.
• A healthy work-life balance isn't just possible at RNR Tire Express - Midwest, it's promised. Working with us is a great job but an even better career!

Why Should You Apply?

Our Schedule

Closed Sundays, close on Saturday at 5 p.m. and close on weekdays at 6 p.m.

Career Track

We'd love to help you write your success story and provide you with all the resources necessary to take your skillsets to the next level.

Affordable and Comprehensive Benefits Package

Medical, dental, vision and life insurance programs as well as life insurance, short/long term disability, critical illness and accident coverage. Not to mention paid time off like holidays and vacation!

Certified Training

Structured on-the-job training that includes a 12-day remote training class for every new hire. There are also five types of certifications offered all designed to guide our employees to the top!

401K

Invest in your future by participating in our 401k program. Rent One will match 30% of your first 5% and 40% of your next 5%!

Reimbursement for Education & Gym Memberships

Receive up to $200 for any work-related education classes you wish to take outside of Rent One. We'll also reimburse up to $200 per year for gym memberships whether it's a traditional gym, kickboxing, CrossFit, or another fitness facility.

Alternative Job Titles: Customer Service, Sales Representative, Sales Associate, Account Representative, Collection Specialist, Cashier/Clerk, Retail

Must comply with drug-free workplace program and pass pre-employment drug screen and background checks.