Automotive Receptionist — Front Desk Pro (ESOP)

Cmacars; Martinsburg (WV); Hybrid; USD 31,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

ESOP

PTO

Holidays

Vehicle Purchase

Service Discounts

401k Plan

Life Insurance

Job summary

CMA Toyota & Chevrolet of Martinsburg is seeking an Automotive Receptionist to greet guests, answer calls, and connect customers with the right team members. You will support administrative tasks and data entry while maintaining a welcoming, professional presence.

The role emphasizes excellent communication, multitasking in a fast-paced dealership, and a strong work ethic. This full-time position offers growth within CMA and competitive benefits.

Qualifications

• Customer service or receptionist experience preferred.
• Excellent verbal and written communication skills.
• Strong multitasking and organizational abilities.
• Professional phone etiquette and interpersonal skills.
• Able to stay calm during busy periods.
• Basic computer skills including Microsoft Office, email, and data entry.
• Willing to learn dealership software and phone systems.
• Reliable attendance and a strong work ethic.
• Positive attitude and team-first mindset.
• High School Diploma or equivalent preferred.

Responsibilities

• Welcome customers and guests with a professional and friendly attitude.
• Answer and direct a high volume of incoming phone calls.
• Assist customers in connecting with the appropriate sales, service, parts, or administrative team member.
• Provide exceptional customer service both in person and over the phone.
• Support general administrative and clerical duties.
• Maintain accurate customer information and data entry.
• Assist with dealership communications, scheduling, and customer follow-up.
• Help create a positive customer experience from arrival to departure.

Skills

Customer service

Front desk

Phone etiquette

Multitasking

Data entry

Microsoft Office

Dealership software

Education

High School Diploma or equivalent

Tools

MS Office

Data entry systems

Job description

CMA Toyota & Chevrolet of Martinsburg is seeking an Automotive Receptionist to greet guests, answer calls, and connect customers with the right team members. You will support administrative tasks and data entry while maintaining a welcoming, professional presence.

The role emphasizes excellent communication, multitasking in a fast-paced dealership, and a strong work ethic. This full-time position offers growth within CMA and competitive benefits.