Automotive Parts Specialist - DIY Service Expert

Advance Auto Parts Inc.; Whitehall Township (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Advance Auto Parts Inc. is seeking a Professional level sales associate to support advanced DIY functions, offering expert store systems knowledge and deep parts knowledge. Role emphasizes identification, troubleshooting, and sourcing from multiple channels to assist customers.

You will handle sales, service objectives, and DIY services such as battery installations while maintaining store standards and customer care across day/evening/weekend shifts.

Qualifications

• 3-5 years of automotive parts experience.
• Proven sales ability with experience fulfilling customer transactions.
• Ability to work days, evenings, and weekends.
• English is required; Spanish a plus.
• Must read/interpret parts catalogs and use basic math; proficient with Word/Excel.

Responsibilities

• Facilitate selling experience for DIY customer visits and calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation and wiper installs.
• Ensure high standards of customer service and store appearance.
• Handle key holder responsibilities (opening/closing tasks, safety).

Skills

Customer service skills

Parts lookup systems

Automotive diagnostics knowledge

POS operation

Microsoft Excel

Education

Driver's license

Tools

Diagnostic equipment

Job description

Advance Auto Parts Inc. is seeking a Professional level sales associate to support advanced DIY functions, offering expert store systems knowledge and deep parts knowledge. Role emphasizes identification, troubleshooting, and sourcing from multiple channels to assist customers.

You will handle sales, service objectives, and DIY services such as battery installations while maintaining store standards and customer care across day/evening/weekend shifts.