Automotive Parts Specialist – Bilingual Customer Advocate

AutoZone; Angola (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. The Senior Retail Sales Associate will play a key role in delivering WOW!

customer service by exceeding expectations and making a real difference for our customers. This role offers growth opportunities in an essential industry serving the motoring public.

Qualifications

• Education: High school diploma or GED.
• Exceptional communication: strong people skills and fluency in Spanish and English.
• Automotive retail experience preferred.

Responsibilities

• Engage with customers, provide trustworthy automotive advice, and ensure positive interactions through clear, professional communication.
• Collaborate with managers and teammates to create a motivated, productive store environment. Support team members and demonstrate leadership in daily responsibilities.
• Recommend products, services, and promotions to enhance customer experience, while contributing to sales goals and store performance metrics.
• Restock merchandise, maintain organization, and follow proper cash handling procedures, loss prevention policies ensuring proper financial management.
• Follow structured processes and safety policies; use PPE to maintain a secure work environment.
• Stay up-to-date on automotive parts, tools, and promotions; assist customers with installations.
• Use diagnostic tools to read codes from customer vehicles and recommend solutions.

Skills

Bilingual Spanish/English

Automotive knowledge

Customer service

Education

High school diploma or GED

Job description

AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. The Senior Retail Sales Associate will play a key role in delivering WOW!

customer service by exceeding expectations and making a real difference for our customers. This role offers growth opportunities in an essential industry serving the motoring public.