Automotive Parts Specialist

LaFontaine Ford Grand Blanc; Flint (MI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive Compensation

Employee Referral Program

Employee Discounts on Sales andService

Benefits Package (Medical, Dental, VIs

Voluntary Benefits

401(k) and Employer Match

Holiday Savings Program with Employer

Paid Time Off

Holiday Pay

Job summary

LaFontaine Ford is seeking an Automotive Parts Specialist to sell parts over the counter, by phone, and to service customers. You will assist walk-in customers, locate required parts, and ensure accurate orders and inventory control. The role requires strong communication, organization, and time management skills to meet daily deadlines.

Experience with Ford parts is preferred. A high school diploma or GED is required, and the company offers a competitive benefits package and opportunities for

Qualifications

• HS diploma or GED required or equivalent.
• Ford parts knowledge is preferred.
• Strong interpersonal and communication skills required.

Responsibilities

• Assist walk-in customers with parts selection over the counter.
• Pull parts from stock and check availability for back-orders.
• Answer calls and provide price quotes; set up orders for shipment or pickup.
• Maintain organization and cleanliness of the parts department.
• Receive and stock inventory; participate in periodic counts.
• Process payments and ensure accuracy at the cash register.
• Notify customer and service department when parts arrive.
• Follow policies in Employee Handbook and complete training.

Skills

Ford Parts

Interpersonal skills

Communication

Organization

Time management

MS Office

HRIS

Education

High School Diploma or GED

1 year in vehicle parts dept preferred

Tools

Microsoft Office Suite

HRIS systems

Job description

AUTOMOTIVE PARTS SPECIALIST

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION:

The Parts Specialist sells parts to all available customers over the counter, through the shop or on the telephone.

THE PERKS:

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

Skills & Qualifications:

• Knowledge/Experience with Ford Parts
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Excellent verbal and written communication skills.
• Excellent organizational skills with strong attention to detail.
• Excellent time management skills with a proven ability to prioritize and meet deadlines.
• Proficient with Microsoft Office Suite and related software.
• Proficiency with, or the ability to quickly learn, the organization's HRIS and talent management systems.

Payroll: Reynolds & Reynolds / Ignite; HR Compliance: KPA / VeraSuite

Education and Experience:

• High School Diploma or equivalent (GED).
• One year in a vehicle parts department preferred.

Essential Duties, Responsibilities, Skills & Qualifications:

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure the customer is exposed to the full product line.
• Pull purchased parts from stock. If part is not in stock, determine availability and inform customer of expected date of arrival.
• Answer telephone calls, providing price quotes and other information, capture customer name and phone numbers. Set up orders for daily shipment, delivery, or pick-up.
• Verify \"will-call\" and \"back-order\" files weekly and return to vendors or stock those items not required. Assist the parts to service counter parts sales associate as necessary.
• Order parts not in stock as approved by the Parts Manager.
• Notify the customer and the Service Department when the parts arrive. Accept cash and credit payments. Keep cash register accurate.
• Assist with organization and cleanliness of parts department.
• Receive and stock incoming inventory. Verify receipts against purchase orders. Assist with periodic inventory vehicle counts as directed by supervisor.
• Ensure merchandise displays are stocked, clean and appealing to customers. Complete all training as directed by supervisor.
• Follow policies and procedures as set forth in Employee Handbook. Any other duties as assigned.

Physical Requirements:

• Required to stand, sit, use hand to finger, handle, or feel.
• Frequently is required to walk, stoop, kneel, crouch, crawl, reach with hands and arms, take and hear.
• Regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds.
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

THE COMPANY:

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It's the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise ... to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it's not just what you get, it's how you feel. Visit www.familydeal.com for additional details.

Our Mission:

To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.

Our Core Values:

Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

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