Automotive Parts Specialist

NAPA Auto Parts; College Station (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

NAPA Auto Parts in College Station, TX is seeking an Automotive Parts Specialist to serve customers at the counter and over the phone. You will rely on your parts knowledge to help customers find the right parts and support fellow team members.

Our store emphasizes quick, friendly service in a fast-paced retail environment. A high school diploma is required, with opportunities to learn more about automotive parts and grow your career with us.

Qualifications

• Customer-focused and able to assist both retail and wholesale customers.
• Background or interest in automotive parts or related fields.
• Willingness to learn and grow in a fast-paced environment.

Responsibilities

• Provide auto parts answers and solutions at the counter or over the phone.
• Assist other team members with customer questions using parts knowledge.
• Deliver outstanding customer care in-store interactions.
• Greet customers and ensure a positive shopping experience.
• Operate computer, cash register, and paper catalogs.

Skills

Customer service

Automotive knowledge

Strong communication

Education

High School Diploma or GED

Tools

POS system

Cataloging/inventory systems

Job description

It’s a fact — we believe our business should reflect the people and cultures we serve. To that end, we champion inclusion, innovation and ingenuity across our entire organization. It’s what allows us to achieve great things both as a team, and as individuals. For you, it’ll mean keeping the gears in motion as you share in our friendly and service-focused culture. We’ll look to you to keep our company feeling neighborly as you make a meaningful difference at work, and in the wider community.

By joining our diverse and supportive retail team, you’ll be part of a genuine work family that gives its all to customers every day. You’ll also discover a culture that values integrity, innovation, and ingenuity. Whatever your background, skills, and experience, we’ll empower you to bring your authentic self to work and support you to do your best work. Because ultimately, going the extra mile to care and respect our people, customers, suppliers, and communities is in our DNA.

Job Description

Job Description

We are so much more than a Parts Store and we are looking for evenmoregreat talent to join our NAPA family!As a NAPAAutomotive Parts Specialist, you are looked at as the “face of the retail store” and the go to person as soon as our customers enter our retail stores for all of their automotive needs. You don’t need to be able to tear and motor down and rebuild it (however, if you can, that’s awesome) – but we do need you to have a background and knowledge of automotive parts.A NAPA Automotive Parts Specialist is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work full/part-time or you just want to get your foot in the door with us to explore other careers at some point – We welcome you!

What you will be doing:

• Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone
• Use your parts knowledge to assist other NAPA team members answer questions for customers
• Providing outstanding customer care and interactions with everyone who comes into our NAPA Store!
• Bring customer focus and high energy to our fast-paced stores
  Welcome retail customers into our retail stores and engage to provide a positive consumer experience
• Use technology (computer), cash register, telephone, and paper catalog system

This is the right opportunity for you if you:

• Genuinely enjoy helping our retail and wholesale customers with their auto parts and service questions
• Have gained your parts experience by working the automotive industry or havegained your experience tinkering with/repairing cars & trucks through the year
• You are willing to learn all things automotive if you don’t have the background in automotive parts.
• Want to join a team where you can learn and grow your career – the opportunities are endless!

Qualifications

Qualifications

• Valid Driver’s License
• Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts.
• High School Diploma or GED. Technical or Trade school courses or degree.
  Excellent verbal and written communication skills
• Love fast paced retail environments
• Great listening skills and empathy for customers

And if you have this, even better (not a deal breaker if you don’t):

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, auto body/collision
• Knowledge of cataloging AND/OR inventory management systems, a plus
• Entirely customer-centric (external/internal)
• ASE Certifications

Additional Information

All your information will be kept confidential according to EEO guidelines.