Automotive Parts Pro & DIY Service Specialist

Advance Auto Parts Inc.; Richmond (VA); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Health and wellness benefits

Job summary

Advance Auto Parts Inc. is seeking a Retail Parts Pro to support DIY customers with expert store systems knowledge and part knowledge. The role includes sourcing from multiple channels, advanced identification, and troubleshooting.

This full-time position emphasizes strong customer service and efficient store operations. The role requires 3-5 years of parts experience, familiarity with parts lookup systems, and the ability to work varied shifts, including weekends.

Qualifications

• 3-5 years of prior automotive parts experience.
• ASE certification preferred, but not required.
• Must have a valid driver’s license.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal / store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).

Skills

GAS2 selling experience

Customer service

Parts lookup systems

English proficiency

Tools

Microsoft Word

Microsoft Excel

Job description

Advance Auto Parts Inc. is seeking a Retail Parts Pro to support DIY customers with expert store systems knowledge and part knowledge. The role includes sourcing from multiple channels, advanced identification, and troubleshooting.

This full-time position emphasizes strong customer service and efficient store operations. The role requires 3-5 years of parts experience, familiarity with parts lookup systems, and the ability to work varied shifts, including weekends.