Automotive Parts Pro & DIY Service Specialist

Advance Auto Parts Inc.; Greeneville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Advance Auto Parts Inc. is seeking a Retail Parts Pro to deliver expert product knowledge and professional customer service for DIY customers. This full-time role requires understanding of store systems, parts lookup, and automotive diagnosis support.

You will assist in-store sales, perform DIY services like battery installs and wiper replacements, and help maintain store appearance and inventory accuracy, including safety and opening/closing duties.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past experience in fulfillment of customer transactions.
• Ability to read and interpret documents such as safety rules and manuals; basic math for transactions.

Responsibilities

• Facilitate selling experience for DIY customer visits and phone calls.
• Achieve personal / store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).
• Assist in store inventory processes including truck put away, cycle counts, back stock, etc.

Skills

Customer service

Sales experience

Parts lookup

POS systems

Diagnostic equipment

MS Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Advance Auto Parts Inc. is seeking a Retail Parts Pro to deliver expert product knowledge and professional customer service for DIY customers. This full-time role requires understanding of store systems, parts lookup, and automotive diagnosis support.

You will assist in-store sales, perform DIY services like battery installs and wiper replacements, and help maintain store appearance and inventory accuracy, including safety and opening/closing duties.