Automotive Parts Counter Specialist

HUNTER TRUCK SALES & SERVICE LLC; Varick Homes (NY); On-site; USD 33,000 - 48,000; Full time

Job summary

Hunter Truck Sales & Service LLC in Newburgh, NY is seeking a Parts Counter Person to sell parts over the counter, by phone, or through the shop and to assist customers in selecting the right parts for their needs.

The position is full-time with Monday–Friday schedule. Pay ranges from $24 to $35 per hour, based on experience, and requires 3–6 months of related experience and basic computer knowledge. This role supports inventory and order fulfillment in a fast-paced shop environment.

Qualifications

• Three to six months’ related experience and/or training; or equivalent combination of education and experience preferred.
• Basic computer knowledge required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively to customers or employees of organization

Responsibilities

• Sell parts to all customers, over the counter, through the shop, or on the phone.
• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner based on customer needs.
• Informs customers of companion part requirements, specials, and ensures that the customer is exposed to the full product line.
• Answer phone calls, provide price quotes and other information.
• Provide high level of service to internal and external customers.
• Pull and fill the orders from stock.
• Notify partsmanager of out-of-stock parts or shop materials that need immediate attention.
• Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
• Notify the service advisor and the customer when special ordered parts have been received.
• Follow up on back-ordered parts.
• Verify will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Assist outside sales representativeswith their orders.
• Make sure all internal requests for parts are billed on service repair order.
• Receive payment from retail customers or obtains credit authorization.
• Ensure that all charge sales are signed by the customer.
• Ensure that all customers receive their copy of the invoice.
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Set up orders for daily shipment, delivery, or pick-up.
• Solicit assigned accounts by phone.
• Assist with inventory management duties as needed.
• Keep front and rear counter areas clean and uncluttered.
• Participate in all training programs that are made available.
• Keep current on new products and product updates.
• Participate with the parts manager in maintaining a lost sales tracking program.
• Work in a team environment.
• Maintain professional appearance.
• Inventory & Merchandising:Manage inventory accuracy, restock, and ensure proper merchandise presentation
• Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment

Job description

Hunter Truck Sales & Service LLC in Newburgh, NY is seeking a Parts Counter Person to sell parts over the counter, by phone, or through the shop and to assist customers in selecting the right parts for their needs.

The position is full-time with Monday–Friday schedule. Pay ranges from $24 to $35 per hour, based on experience, and requires 3–6 months of related experience and basic computer knowledge. This role supports inventory and order fulfillment in a fast-paced shop environment.