Automotive Parts Counter Specialist

Napleton Nissan; Plains Township (PA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Family Owned

Insurance

401k

Vacation Time

Vehicle purchase plan

Discounts

Job summary

The Ed Napleton Automotive Group is seeking an Automotive Parts Counter Sales Associate to join Wyoming Valley BMW. The role acts as a liaison for internal and external customers, promoting the sale of parts, labor, and accessories while delivering exceptional service at a fast-paced dealership.

Located with Wyoming Valley BMW, this position offers growth within a large automotive group. Candidates should have automotive knowledge, a valid driver's license, and strong customer service skills to

Qualifications

• Minimum 1 year of experience in automotive parts or service.
• Ability to lift 100 pounds.
• Automotive knowledge.
• Excellent customer service skills.
• A valid driver's license.

Responsibilities

• Greet customers, determine their needs, and provide excellent customer service.
• Establish a method of payment.
• Handle all parts telephone inquiries regarding parts purchase.
• Parts distribution to service technicians.
• Accept warranty parts and cores for return.
• Return all warranty parts to factory via proper marking/tagging procedure as dictated by factory.
• Process all pertinent documents and associated parts.
• Actively identify related parts needed on repair jobs.
• Advise customer or Service Consultant of all parts stocking status.
• Ensure Parts Department security for all parts and paperwork.
• Write purchase orders for parts and sublet work required from outside suppliers and get management approval.
• Use the computer system consistently and accurately to post sales and track lost sales.
• Provide necessary information to the Parts Manager for special orders, emergency purchase, and lost sales.
• Maintain parts in correct locations and bins.
• Keep work and department area clean.
• Help with taking out garbage and boxes.
• Keep up to date on all training and certification.
• Responsible for pulling and stocking parts inventory.
• Run bin "spot checks" as directed.
• Be responsible for receiving money and cashing out customers.
• Establish good communications between associates in parts and other departments.
• Report any issues to department manager.

Skills

Customer service

Automotive knowledge

Job description

The Ed Napleton Automotive Group is seeking an Automotive Parts Counter Sales Associate to join Wyoming Valley BMW. The role acts as a liaison for internal and external customers, promoting the sale of parts, labor, and accessories while delivering exceptional service at a fast-paced dealership.

Located with Wyoming Valley BMW, this position offers growth within a large automotive group. Candidates should have automotive knowledge, a valid driver's license, and strong customer service skills to