Automotive Parts Counter Advisor 2000 Hourly

Metro Chrysler Jeep Dodge; Chicopee (MA); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a dedicated Parts Counterperson to enhance customer satisfaction and streamline parts management. In this pivotal role, you will engage with customers, understand their needs, and ensure they receive the correct parts promptly. Your keen attention to detail will be essential as you monitor inventory levels, manage special orders, and collaborate with various departments within the dealership. This position offers a fantastic opportunity to develop your automotive knowledge and customer service skills in a dynamic environment. If you thrive in a fast-paced setting and enjoy working with people, this role is perfect for you!

Qualifications

• Strong customer service skills and ability to establish rapport.
• Knowledge of automotive systems and inventory management.

Responsibilities

• Manage inventory and order parts to meet customer needs.
• Assist in resolving discrepancies between computer and actual inventory.

Skills

Customer Relations

Inventory Management

Automotive Systems Knowledge

Parts Ordering Procedures

Communication

Sales Analysis

Computer Proficiency

Quality Control

Organizing and Planning

Teamwork

Job description

Position Description: Parts Counterperson

Functions:

1. Customer Relations
2. Interdepartmental Relations
3. Parts Ordering
4. Inventory Management
5. Quality Control
6. Sales/Marketing
7. Sales Analysis

Competencies:

1. Adaptability
2. Analysis
3. Continuous Improvement
4. Judgment
5. Organizing and Planning
6. Teamwork
7. Communication

Reports To: Parts Manager, or May Vary According to Dealership

Required Skills:

1. Ability to receive customers, establish rapport, and determine and attend to customers’ needs
2. Ability to match customers’ needs with appropriate parts or services
3. Knowledge of automotive systems in general
4. Knowledge of and ability to monitor inventory in order to determine which parts require special ordering
5. Knowledge of parts counter procedures, such as requiring prepayment for special orders
6. Ability to search part numbers or to use the computer and standard catalogs
7. Ability to monitor bins and determine which parts need reordering
8. Ability to accurately track parts
9. Ability to monitor lost sales for inventory control
10. Ability to assist the Parts Manager in analyzing and resolving discrepancies between computer inventory and actual parts on hand
11. Knowledge of procedures for ordering special parts or parts with no published part numbers
12. Ability to identify and acknowledge the receipt of warranty (used) parts

Work Orientation Factors:

1. Much customer contact
2. Much computer work
3. Much contact with people in all dealership departments

Position Summary:

The Parts Counterperson contributes to managing inventory and ordering parts and works to meet customers’ needs. They establish rapport with customers in person and on the phone, asking questions that help to locate the needed parts or service and any related parts or service in which customers might be interested. They must know which parts are in inventory, require reordering, or must be specially ordered. They assist the manager in resolving discrepancies between the computer inventory and the actual parts available in bins. They obtain the information needed to place special orders and ensure that the correct parts are sent. They must research the availability of certain parts, either within the retail facility or from other sources as necessary, and must be able to search part numbers using the computer or standard catalogs. They are aware of seasonal requirements for parts that arise as a result of recalls or specials in the Service Department.

What the Worker Is Like:

The Parts Counterperson has a general understanding of automotive systems, the ability to use inventory information on a computer screen, and can locate parts by checking parts numbers and locating them in the bins. They must communicate clearly in person and on the phone and must be willing to initiate calls to customers to give and receive information. They must be alert to sales opportunities by taking the time to ask customers questions and provide information about parts and services. They are able to effectively communicate with all other departments in the dealership and can work independently, managing their time and work flow.

What the Work Is Like:

The work of the Parts Counterperson is detail-oriented, maintaining, monitoring, and continually updating the parts inventory for the dealership. It entails frequently inputting and checking information on the computer and verifying the computer inventory by physically checking parts in the parts storage bins. It involves over-the-counter sales of parts and special ordering parts for customers and for the Service Department. Additionally, it involves ensuring that parts arrive, that they are the correct parts, and that those who ordered them know of their arrival.