Automotive Operations Manager - Mauldin, SC

Zohorecruit; Mauldin (SC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Paid Dental and Vision

401(k) plan

Modern shop facilities

Job summary

Zohorecruit is seeking an Automotive Operations Manager in Mauldin, SC to lead a high-performing automotive service team. You will own location health, culture, workflow, customer experience, and facility standards, guiding the team to deliver a Red Carpet service and strong results.

As the Operational Excellence Manager, you will drive daily KPI tracking, mentor technicians, and protect our 5-star reputation while fostering ownership and accountability across departments.

Qualifications

• Proven leadership and team-building abilities.
• Strong focus on process improvements and standards.
• Ability to coach and mentor a high-performing automotive service team.

Responsibilities

• Oversee day-to-day performance of the location and coordinate with service advisors, technicians, and support teams.
• Lead, develop, and coach a high-performing team with ownership and accountability.
• Manage workflow, diagnose issues, track KPIs, and ensure compliance with standards.

Skills

Leadership

People development

Operational excellence

Job description

Automotive Operations Manager - Mauldin, SC

Mauldin, United States | Posted on 09/30/2026

Location Manager / Operational Excellence Manager

Position:Automotive Operations Manager / Location Manager

Lead People. Protect the Standard. Own the Results.

Build Something You're Proud to Lead.

Our team is growing! We are looking for an exceptional leader to join us as an Operational Excellence Manager.

This is more than just a management job. It's an opportunity to lead a high-performing automotive service team, develop talented people, deliver a Red Carpet customer experience, and make a direct impact on a growing company.

As the Operational Excellence Manager, you own the overall health of your location-its culture, people, workflow, customer experience, performance, and facility. Your role isn't to personally do everyone else’s job; it is to lead the people who do, recognize when the operation drifts from our standard, and take decisive action to keep us on track.

What Sets Us Apart

We aren't a traditional dealership, nor are we a general automotive repair shop. We are a specialized dealership alternative with a high standard of quality and care:

Specialty Focus: We work exclusively on Honda, Acura, Lexus, and Toyota vehicles, giving our team deeper expertise and professional, streamlined processes.

No High-Pressure Sales or Commission Culture: We educate, communicate, and build trust. Our focus is proper recommendations, quality repairs, and long-term customer relationships.

Industry-Leading Transparency: We use photos, videos, digital inspections, and clear communication to help customers understand what we see.

We Invest in People: Structured training, technician mentorship, apprenticeship opportunities, and leadership development create real growth paths.

Quality of Life First: Enjoy a 5-day, Monday-Friday schedule in clean, modern, climate-controlled facilities.

What You’ll Lead & Do

Overseeing the day-to-day performance of your location, you'll collaborate closely with Service Advisors, Shop Foremen, Technicians, Speed Rack personnel, Parts, and Transportation teams:

Lead & Develop: Coach, mentor, and motivate a high-performing team while building a culture of ownership, accountability, empathy, and teamwork.

Manage Workflow & Execution: Maintain a constant pulse on shop productivity, diagnostics, carryovers, parts delays, same-day completions, and facility standards.

Protect the Standard: Protect our 5-star reputation and Red Carpet service, resolving customer concerns quickly with genuine ownership.

Be the Solution: Understand issues, leverage team resources, make decisions, and follow through until problems are truly solved.

Know the Numbers: Actively track daily KPIs (ARO, Close Ratio, Technician Productivity, Speed Rack Performance, Comebacks, Profitability, etc.) using modern shop management and management software.

Our Core Values:

Integrity: Do what is right, even when it is difficult.

Customer Focus: Never lose sight of the person trusting us with their vehicle.

Teamwork: We win as one team, across all departments.

Adaptability: Adjust quickly to changing conditions and find solutions.

Quality: Higher standards across repairs, inspections, communication, and facilities.

Empathy: Understand the person behind the situation.

Who We're Looking For

You'll be a great fit if you:

Have a proven track record in leadership, employee development, and team building.

Naturally take extreme ownership and act proactively without waiting to be directed.

Are confident making decisions and comfortable having constructive accountability conversations.

Understand performance metrics and use data to drive real operational improvements.

Possess exceptional communication and interpersonal skills.

Remain composed, energetic, and solutions-focused in a fast-paced environment.

What We Offer

Competitive Compensation: Competitive base salary + quarterly performance bonus potential.

Health & Wellness: Health Insurance, plus Paid Dental and Vision coverage for employees.

Retirement: 401(k) plan.

Modern Work Environment: Clean, organized, state-of-the-art, climate-controlled shop facilities.

Growth: Continuous leadership development and clear advancement opportunities.

Ready to Lead?

Operational excellence isn't about perfection - it's the discipline of recognizing drift and taking action before that drift becomes the new standard.

ONE TEAM. ONE STANDARD. EXCEPTIONAL SERVICE.