Automotive Mobile Diagnostic Technician

Jobtailor; Tempe (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

Jobtailor in Tempe, AZ is seeking a Diagnostic Technician to apply technical knowledge to assist customers, answer calls, and resolve vehicle technology issues related to Autel scanning procedures. You will conduct research, read work orders, and deliver top-tier customer service in a fast-paced environment.

Requirements include 2+ years as a Diagnostic Technician, I-CAR and ASE certifications preferred, and the ability to pass pre-employment screenings.

Qualifications

• 2+ years of diagnostic technician experience.
• I-CAR and ASE certifications preferred.
• Must have or obtain proper tools to perform duties.
• Must pass pre-employment screenings including background check.
• Minimum age 21+.
• Ability to lift objects over 50 lbs and perform physical activity.
• Ability to read and understand instructions and work orders.
• Strong verbal and written communication; able to work under pressure.
• Eligible to work in the U.S. with no restrictions.

Responsibilities

• Apply technical knowledge to assist customers.
• Answer inbound and outbound phone calls in support of the Autel scanning unit.
• Answer technical questions relating to Autel scanning procedures.
• Conduct research to understand, explain, and resolve vehicle technology issues.
• Perform all-purpose duties as assigned.
• Provide top-tier service to customers.

Skills

Diagnostic Experience

Vehicle Tech Knowledge

Technical Troubleshooting

Reading Orders

Effective Communication

Customer Service

Physical Fitness

Adaptability

Education

I-CAR Certification

ASE Certification

Tools

Autel Scanning Unit

Job description

• Apply technical knowledge to assist customers
• Answer inbound and outbound phone calls in support of the Autel scanning unit
• Answer technical questions relating to Autel scanning procedures
• Conduct research to understand, explain, and resolve vehicle technology issues
• Perform all-purpose duties as assigned
• Provide top-tier service to customers

Requirements

• 2+ years of prior experience as a Diagnostic Technician required
• I-CAR and ASE certifications preferred
• Must currently have or be willing to obtain proper tools to successfully complete assigned job duties
• Must be able to pass all pre-employment screenings, including background checks
• Minimum age requirement of 21+ years
• Ability to perform consistent physical activity, including reaching, kneeling, bending, squatting, and lifting objects over 50 lbs.
• Ability to read and understand instructions, written estimates, and work orders
• Effective verbal and written communication skills
• Ability to work through competing priorities and adapt to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Must be eligible to work in the U.S. with no restrictions

Core Competencies

Demonstrates expertise as a Diagnostic Technician with a strong focus on customer service and technical problem-solving. Proficient in vehicle technology issues and capable of effectively communicating technical information to customers.

Highest-signal resume keywords

• Diagnostic Technician Experience
• I-CAR Certification
• ASE Certification
• Customer Service Skills
• Technical Problem-Solving

ATS Optimization Keywords

Hard Skills

• Vehicle Technology Knowledge
• Autel Scanning Procedures
• Technical Research
• Reading Work Orders
• Physical Activity Capability

Soft Skills

• Effective Communication
• Adaptability
• Personable Service

Certifications & Qualifications

• I-CAR Certification
• ASE Certification

Industry Keywords

• Diagnostic Technician
• Customer Support
• Technical Assistance
• Pre-Employment Screenings
• Competing Priorities

Tools & Technologies

• Autel Scanning Unit