Automotive Mobile Diagnostic Technician

Caliber Collision; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation & holidays

Career growth opportunities

Paid skilled trainings and certifications

Company vehicle, cell phone, and laptop

401(k) plan and health-care packages

Job summary

Caliber Collision is seeking a Mobile Diagnostic Technician based in Phoenix, Arizona. In this role, you will leverage your technical skills to assist customers, handle inquiries related to the Autel scanning unit, and resolve technology issues related to vehicles.

The ideal candidate has a minimum of 2 years of experience in diagnostics, possesses I-CAR and ASE certifications, and demonstrates effective communication and customer service skills. Eligible candidates can enjoy benefits such as insurance, paid vacation, and career growth opportunities.

Qualifications

• Minimum 2+ years of prior experience as a diagnostic technician.
• I-CAR and ASE certifications preferred.
• Must be able to pass all pre-employment screenings including background checks.

Responsibilities

• Apply technical knowledge to assist customers.
• Answer inbound and outbound phone calls in support of Autel scanning unit.
• Conduct research to explain and resolve technology issues on the vehicle.

Skills

Technical knowledge

Effective communication skills

Customer service

Problem-solving

Tools

Autel scanning unit

I-CAR certification

ASE certification

Job description

Job Summary

Protech Automotive Solutions and its affiliated brands is looking for a Mobile Diagnostic Technician to perform all-purpose duties, which may include, but not limited to: applying technical knowledge to assist customers, answering inbound and outbound phone calls in support of Autel scanning unit, answering technical questions relating to the scanning procedures of the Autel unit, researching to understand, explain, and resolve technology issues on the vehicle.

Responsibilities

• Apply technical knowledge to assist customers.
• Answer inbound and outbound phone calls in support of Autel scanning unit.
• Answer technical questions relating to the scanning procedures of the Autel unit.
• Conduct research to understand, explain, and resolve technology issues on the vehicle.

Benefits

• Immediate eligibility for medical, dental and vision insurance.
• Industry‑comparable pay, paid weekly.
• 3M repair products.
• Paid vacation & holidays (begin accruing day 1).
• Career growth opportunities and promotion from within.
• Paid skilled trainings and certifications (I‑CAR and ASE).
• Company vehicle, cell phone and laptop for mobile technicians.
• 401(k) plan and health‑care packages.

Requirements

• Minimum 2+ years of prior experience as a diagnostic technician.
• I‑CAR and ASE certifications preferred.
• Must currently have or be willing to obtain proper tools to complete job duties.
• Must be able to pass all pre‑employment screenings, including background checks.

Abilities, Skills, and Knowledge

• Minimum age requirement of 21+ years.
• Ability to perform consistent physical activity: reach below and above shoulder level, kneeling, bending, squatting, and lift objects over 50 lbs.
• Ability to read and understand instructions, written estimates, and work orders.
• Effective verbal and written communication skills.
• Work through competing priorities and adapt to a fast‑paced environment.
• Provide personable, friendly customer service to internal and external customers.

Equal Opportunity

Caliber is an Equal Opportunity Employer. Protech uses E‑Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions.