Automotive Mobile Diagnostic Technician

Protech Automotive Solutions; City of Albany (NY); Hybrid; USD 29,000 - 48,000; Full time

Benefits offered by this job

Benefits from day one

Paid weekly

Paid vacation & holidays

Career growth opportunities

I-CAR and ASE trainings

Job summary

Protech Automotive Solutions is seeking a Mobile Diagnostic Technician to apply technical knowledge and support customers with Autel scanning procedures. You will handle technical questions, perform vehicle diagnostics, and research issues to provide clear explanations and effective solutions.

The role emphasizes strong communication, a fast-paced environment, and dedication to quality service. Eligible benefits and ongoing training are highlighted in the job posting.

Qualifications

• 2+ years of prior experience as a Diagnostic technician required.
• I-CAR & ASE certifications preferred.

Responsibilities

• Provide diagnostic support to customers and colleagues using the Autel scanning unit.
• Answer inbound and outbound calls related to scanning procedures and issues.
• Research and explain technology issues on vehicles to resolve problems.

Skills

Diagnostics experience

Customer service

Communication skills

Education

I-CAR ASE certifications

Job description

Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.

JOB SUMMARY

Protech Automotive Solutions has an immediate job opening for a Mobile Diagnostic Technician to perform all-purpose duties, which may include, but not limited to: Applies technical knowledge to assist customers, answers inbound and outbound phone calls in support of Autel scanning unit, answers technical questions relating to the scanning procedures of the Autel unit, conducts research to understand, explain, and resolve technology issues on the vehicle.

OUR MOBILE DIAGNOSTIC TECHNICIANS FOR THIS POSITION CAN MAKE UP TO:

• $35 Flag Rate

WHAT’S IN IT FOR ME?

• Benefits from day one – Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly
• State of the Art Products – 3M Repair Products
• Paid Vacation & Holidays – Begin accruing day 1
• Career growth opportunities – We promote from within
• Paid Skilled Trainings and Certifications – I-CAR and ASE

REQUIREMENTS

• 2+ years of prior experience as a Diagnostic technician required; I-CAR & ASE certifications preferred
• Must currently have or be willing to obtain proper tools to successfully complete job duties as assigned
• Must be able to pass all pre-employment screenings including background checks

ABILITIES/SKILLS/KNOWLEDGE

• Minimum age requirement of 21+ years.
• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Ability to read and understand instructions, written estimates, and work orders
• Effective verbal and written communication skills
• Work through competing priorities and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Protech uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.